Healthcare Provider Support Specialist

Optum Philippines; Muntinlupa; On-site; PHP 335,000 - 469,000; Full time

Benefits offered by this job

Drug-free workplace

Career development opportunities

Job summary

Optum Philippines is seeking a healthcare provider services advocate to handle incoming calls, determine needed assistance, and resolve issues efficiently. You will build trust with providers and staff while navigating internal systems to provide accurate information.

The role emphasizes high-quality service, empathy, and adherence to policies within a dynamic team environment, offering growth opportunities within UnitedHealth Group's global network.

Qualifications

• High school diploma or GED or equivalent experience.
• Familiar with Windows PC applications and basic computer navigation.
• Strong listening and communication skills with empathy.
• Ability to solve problems and provide recommendations.

Responsibilities

• Answer incoming calls from health care providers and identify the type of assistance needed.
• Resolve issues on the first call by navigating systems and providing responses.
• Deliver information and build solid relationships with providers and their staff.
• Document provider issues and help report overall trends.
• Adhere to company policies and directives, and adapt to changing work conditions.

Skills

Active listening

Customer service

Problem solving

Empathy

Education

High school diploma or GED

Tools

Windows OS

Job description

Optum Philippines is seeking a healthcare provider services advocate to handle incoming calls, determine needed assistance, and resolve issues efficiently. You will build trust with providers and staff while navigating internal systems to provide accurate information.

The role emphasizes high-quality service, empathy, and adherence to policies within a dynamic team environment, offering growth opportunities within UnitedHealth Group's global network.