Healthcare Provider Support Specialist

Optum Philippines; Manila; On-site; PHP 279,000 - 469,000; Full time

Job summary

Optum Philippines is seeking a patient-focused support specialist to handle inbound calls from health care providers. You will identify the type of assistance required, navigate complex systems, and deliver accurate information to resolve issues efficiently.

Within a busy environment, you will develop knowledge of our products and benefits to support providers and their staff, while maintaining documentation and complying with company policies.

Qualifications

• High school diploma, GED or equivalent work experience.
• Familiarity with Windows PC applications and basic computer systems.
• Ability to listen skillfully, collect information, and respond compassionately.

Responsibilities

• Answer incoming phone calls from health care providers and identify the type of assistance needed.
• Resolve issues on the first call by navigating through computer systems and providing responses.
• Provide information clearly to build relationships with providers and staff.
• Document provider issues to track trends and assist reporting.
• Adhere to employment contracts, policies, and directives as required.

Skills

Active listening

Problem solving

Windows

Education

High school diploma or GED

Tools

Windows OS

Job description

Optum Philippines is seeking a patient-focused support specialist to handle inbound calls from health care providers. You will identify the type of assistance required, navigate complex systems, and deliver accurate information to resolve issues efficiently.

Within a busy environment, you will develop knowledge of our products and benefits to support providers and their staff, while maintaining documentation and complying with company policies.