Provider Support Specialist — Health Care Solutions

Optum Philippines; Manila; Vor Ort; PHP 201.000 - 312.000; Vollzeit

Zusammenfassung

Optum Philippines is seeking a provider services customer support agent in Manila to handle calls from health care providers, identify needs, and resolve issues on the first contact.

You will document interactions, explain benefits, and maintain positive relationships while following policies; strong listening and problem-solving skills are essential.

This role offers opportunities to grow within a global health care team and contribute to better patient care.

Qualifikationen

• High school diploma, GED or equivalent work experience.
• Familiarity with computer and Windows PC applications.
• Ability to listen, build rapport and respond compassionately.
• Strong problem-solving skills to assess and advise.

Aufgaben

• Answer incoming calls from health care providers and identify needs.
• Resolve issues on the first call by navigating systems.
• Deliver information and maintain positive provider relationships.
• Document interactions to track issues and trends.
• Adhere to employment terms, policies and flexible work directives.

Kenntnisse

Active listening

Communication skills

Problem solving

Compassionate customer service

Ausbildung

High school diploma / GED or equivalent

Tools

Windows

Jobbeschreibung

Optum Philippines is seeking a provider services customer support agent in Manila to handle calls from health care providers, identify needs, and resolve issues on the first contact.

You will document interactions, explain benefits, and maintain positive relationships while following policies; strong listening and problem-solving skills are essential.

This role offers opportunities to grow within a global health care team and contribute to better patient care.