Healthcare Customer Service Representative | Call Center Agent

Metacom Careers; Quezon City; On-site; PHP 201,000 - 212,000; Full time

Benefits offered by this job

Night differential: 20%

Flex Fund Allowance: Php 1,000

Other company benefits may apply.

Job summary

Metacom Careers is seeking Healthcare Customer Service Representatives who are passionate about helping customers resolve concerns. You will handle inquiries via phone, chat, or other channels and provide accurate information while maintaining a professional, positive interaction with every caller.

Fresh graduates are welcome to apply. The role requires strong English communication, interpersonal and analytical skills, basic MS Office knowledge, and willingness to work on weekends and holidays.

Qualifications

• Fresh graduates are welcome to apply.
• College graduate with or without BPO experience or two years of college with 6 months CS experience.
• Excellent English communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Proficient in MS Office.
• Willing to work on weekends and holidays.

Responsibilities

• Handle customer inquiries, requests, and concerns through phone, chat, or other communication channels.
• Provide accurate information and appropriate solutions to customer concerns.
• Maintain a professional and positive interaction with customers.
• Analyze customer concerns and perform basic problem-solving.
• Document customer interactions and update necessary information.
• Follow company policies, procedures, and quality standards.
• Work on weekends and holidays when required.

Skills

Customer service

English communication

Interpersonal skills

Analytical thinking

Willing to work on weekends/holidays

Education

College graduate — with or without BPO experience

2 years in college with 6 months CS experience

Tools

MS Office

Job description

HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE

We are looking for Customer Service Representatives who are passionate about providing excellent customer service and assisting customers with their concerns.

Job Responsibilities

• Handle customer inquiries, requests, and concerns through phone, chat, or other communication channels.
• Provide accurate information and appropriate solutions to customer concerns.
• Maintain a professional and positive interaction with customers.
• Analyze customer concerns and perform basic problem-solving.
• Document customer interactions and update necessary information.
• Follow company policies, procedures, and quality standards.
• Work on weekends and holidays when required.

Salary & Benefits

• Salary: Php 18,000 – Php 19,000
• Flex Fund Allowance: Php 1,000
• Night Differential: 20%
• Other company benefits may apply.

Qualifications

• College Graduate — with or without BPO experience
• Completed at least 2 years in college with 6 months customer service-related experience
• Above-average English communication skills
• Good interpersonal and comprehension skills
• Strong analytical and problem-solving skills
• Basic knowledge of MS Office
• Willing to work on weekends and holidays

Fresh graduates are welcome to apply!