Healthcare Customer Service Representative | Call Center Agent

Metacom Careers; Philippines; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

HMO

Performance Bonus

Incentives

Job summary

Metacom Careers is hiring a Healthcare Customer Service Representative to handle inquiries and resolve concerns via phone, chat, or other channels. This on-site role in Quezon City requires a college background with customer service basics and strong interpersonal skills.

Responsibilities include documenting interactions, following standards, and delivering professional service. Fresh graduates are welcome; weekend and holiday shifts may apply, with benefits like HMO and performance incentives.

Qualifications

• College graduate — with or without BPO experience
• Completed at least 2 years in college with 6 months customer service experience
• Good interpersonal and comprehension skills
• Strong analytical and problem-solving skills
• Basic knowledge of MS Office
• Willing to work on weekends and holidays
• Fresh graduates are welcome to apply!

Responsibilities

• Handle customer inquiries, requests, and concerns through phone, chat, or other communication channels.
• Provide accurate information and appropriate solutions to customer concerns.
• Maintain a professional and positive interaction with customers.
• Analyze customer concerns and perform basic problem-solving.
• Document customer interactions and update necessary information.
• Follow company policies, procedures, and quality standards.
• Work on weekends and holidays when required.

Skills

Interpersonal skills

Problem-solving

Communication

Customer service

Education

College graduate

2 years in college

Tools

MS Office

Job description

Healthcare Customer Service Representative | Call Center Agent

On-site - Quezon City No Exp Required Bachelor Full-time

Employee Recognition and Rewards

Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Professional Development

Job Training, Professional Development

HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE

We are looking for Customer Service Representatives who are passionate about providing excellent customer service and assisting customers with their concerns.

Job Responsibilities

• Handle customer inquiries, requests, and concerns through phone, chat, or other communication channels.
• Provide accurate information and appropriate solutions to customer concerns.
• Maintain a professional and positive interaction with customers.
• Analyze customer concerns and perform basic problem-solving.
• Document customer interactions and update necessary information.
• Follow company policies, procedures, and quality standards.
• Work on weekends and holidays when required.

Salary & Benefits

• Flex Fund Allowance: Php 1,000
• Night Differential: 20%
• Other company benefits may apply.

Qualifications

• College Graduate — with or without BPO experience
• Completed at least 2 years in college with 6 months customer service-related experience
• Good interpersonal and comprehension skills
• Strong analytical and problem-solving skills
• Basic knowledge of MS Office
• Willing to work on weekends and holidays

Fresh graduates are welcome to apply!