Customer Services Representative

Recruitment Solutions Department; Bacoor; On-site; PHP 180,000 - 300,000; Full time

Job summary

Recruitment Solutions Department is recruiting Customer Service Representatives for a US Healthcare account in Cavite, Philippines. Fresh graduates are welcome and will receive training to start a career in the BPO and healthcare sectors.

Responsibilities include handling inquiries, assisting patients and providers with billing and eligibility, documenting interactions, and maintaining patient confidentiality, all performed on-site with rotating shifts.

Qualifications

• Fresh graduates welcome to apply.
• Good English communication skills.
• Willing to work onsite and on shifting schedule.

Responsibilities

• Handle inbound and outbound customer inquiries related to healthcare services
• Assist patients, providers, and clients with billing, eligibility, and general account concerns
• Provide accurate information and resolve customer issues in a timely and professional manner
• Document all interactions in the system following company guidelines
• Maintain confidentiality of sensitive customer and patient information

Skills

Good English communication skills

Job description

We are looking for motivated and detail-oriented individuals to join our team as Customer Service Representatives for a US Healthcare Account. This role is ideal for fresh graduates who want to start a career in the BPO and healthcare industry.

Key Responsibilities

• Handle inbound and outbound customer inquiries related to healthcare services
• Assist patients, providers, and clients with billing, eligibility, and general account concerns
• Provide accurate information and resolve customer issues in a timely and professional manner
• Document all interactions in the system following company guidelines
• Maintain confidentiality of sensitive customer and patient information

Job Qualifications

• Fresh College Graduates are welcome to apply
• Good English communication skills
• Willing to work onsite and on shifting schedule