Healthcare Customer Care Associate

Metacom Careers; Antipolo; On-site; PHP 124,000 - 206,000; Full time

Benefits offered by this job

Paid training

Career growth opportunities

Competitive compensation

Job summary

Metacom Careers is hiring a Healthcare Customer Service Representative in Antipolo. The role involves handling inbound inquiries about healthcare accounts, clarifying member benefits and claims, and ensuring a positive customer experience.

Training is provided, with career growth opportunities and a supportive work environment. Applicants with Senior High School or high school diplomas and basic English (B1) will be considered.

Qualifications

• Senior High School or High School Graduate required.
• English proficiency equivalent to B1 CEFR.
• Good communication and interpersonal skills.
• Willing to work onsite and on a shifting schedule.

Responsibilities

• Handle inbound customer inquiries related to healthcare accounts.
• Provide accurate information regarding member benefits, claims, and account concerns.
• Resolve customer issues professionally while ensuring a positive experience.
• Document customer interactions accurately in the system.
• Meet quality, productivity, and attendance standards.

Skills

English proficiency B1

Communication skills

Interpersonal skills

Education

Senior High School or High School Graduate

Job description

Join our growing team as a Healthcare Customer Service Representative and help deliver exceptional support to healthcare members and providers. If you have strong communication skills and are looking to start or grow your career in the BPO industry, we'd love to hear from you!

Job Responsibilities

• Handle inbound customer inquiries related to healthcare accounts.
• Provide accurate information regarding member benefits, claims, and account concerns.
• Resolve customer issues professionally while ensuring a positive experience.
• Document customer interactions accurately in the system.
• Meet quality, productivity, and attendance standards.

Qualifications

• Senior High School or High School Graduate
• No call center experience required
• English proficiency equivalent to B1 CEFR
• Good communication and interpersonal skills
• Willing to work onsite and on a shifting schedule

Salary & Benefits

• Salary Package: Up to ₱18,500
• Competitive compensation and benefits
• Paid training
• Career growth opportunities
• Supportive and dynamic work environment

Hiring Details

• Headcount Requirement: 28
• Hiring Week Ends: August 9, 2026