Healthcare Customer Service Representative

R1 RCM; Philippines; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Medical Plan (HMO) from Day 1 with dep

All Mandatory Statutory Benefits

Job summary

R1 RCM in the Philippines is hiring Healthcare Customer Service Representatives for QC. You will deliver excellent patient service by educating them on balance billing, payment processing, and eligibility verification.

This onsite role requires a 2-year or associate degree (diploma preferred) and at least 1.5 years of international BPO voice experience, with graveyard/rotating shifts. Benefits include HMO from day one and statutory benefits.

Qualifications

• Completion of at least 2 years bachelor's/associate degree (diploma is required).
• At least 1 year and 6 months of international BPO voice experience.
• Onsite work in QC with graveyard/rotating shifts.

Responsibilities

• Educate patients on balance billing, payment processing and eligibility.
• Provide excellent customer service and resolve inquiries efficiently.
• Coordinate with the doctor’s office to secure authorizations.
• Assist with appointment setting and patient follow-ups.

Education

Bachelor's degree or Associate degree

Diploma required

Job description

We are hiring for Healthcare Customer Service Representatives for QC!

What will you do in this role?

You will be responsible for providing expertise and excellent customer service support that meet the needs of our patients by educating them on balance billing, payment processing, available payment arrangement, dispute resolution, collecting accurate insurance information, verifying benefits and eligibility, appointment setting, treatments and follow ups, patient support, also, coordination with the doctor’s office to secure authorization, among others.

Qualifications:

• Completion of at least 2 years bachelor's/associate degree (diploma is required)
• Must have at least 1 year and 6 months of BPO int'l voice experience.
• Ability to work in an onsite setup in QC and flexible with graveyard and rotating shifts.

What’s in it for you?

• Medical Plan (HMO) from Day 1 of employment with free dependents
• All Mandatory Statutory Benefits

Address

18th Floor, Cyberpark Tower 2, Cubao, Quezon City

Schedule

12PM-5PM