19-21k (ONSITE-READ DESCRIPTION) Customer Service Representative

Lexie Staffing co.; Quezon City; On-site; PHP 213,267 - 255,452; Full time

Benefits offered by this job

Government mandated benefits

Health & Wellness insurance (HMO)

Professional development (job training)

Maternity & Paternity leave

Flexible hours

Other benefits as offered

Job summary

A healthcare BPO company in Quezon City is seeking a Customer Service Representative to assist patients and providers with healthcare needs. This role requires handling calls, chats, and emails regarding claims and benefits. Candidates should be college graduates, with strong communication skills being a plus. The position offers a monthly salary of up to PHP 21,000, plus various benefits like health insurance and professional development.

Qualifications

• College graduate or second-year college completers with any work experience.
• Strong communication skills to assist healthcare-related inquiries.

Responsibilities

• Handle inbound and outbound calls, chats, or emails related to healthcare and insurance.
• Guide patients and providers through claims and benefits.
• Verify and update patient information in the system.
• Resolve billing or account-related issues efficiently.
• Meet service quality and productivity goals.

Skills

Customer service skills

Communication abilities

Problem-solving

Education

Bachelor's degree preferred

College graduate or 2-year associate degree

Job description

Customer Service Representative

On-site – Quezon City, Full-time, no experience required, Bachelor's degree preferred.

Job Description

Join our team as a Healthcare BPO Representative and help patients, providers, and members with their healthcare and insurance needs. You’ll be the first point of contact, assisting with claims, benefits, billing, and general inquiries while ensuring every interaction is professional, accurate, and empathetic.

Responsibilities

• Handle inbound and outbound calls, chats, or emails related to healthcare and insurance.
• Guide patients and providers through claims, benefits, and account details.
• Verify and update patient or member information in the system.
• Resolve billing or account-related issues clearly and efficiently.
• Meet service quality and productivity goals.

Qualifications

• College graduate (with or without experience)
• Second‑year college completers / 2‑year associate degree with any work experience

Salary

Up to PHP 21,000 per month.

Benefits

• Government mandated benefits.
• Health & Wellness insurance (HMO).
• Professional development (job training).
• Maternity & Paternity leave.
• Work‑life balance with flexible hours.
• Other benefits as offered.

Working Location

Lexie Staffing & Business Consulting Company – On‑site (Quezon City).

Additional Information

Applicants residing in Metro Manila are preferred.