Healthcare Customer Service Representative

R1 RCM; Quezon City; On-site; PHP 290,000 - 379,000; Full time

Benefits offered by this job

Medical Plan (HMO) from Day 1 with dep

All Mandatory Statutory Benefits

Job summary

R1 RCM Philippines in Quezon City is hiring Healthcare Customer Service Representatives to provide expert patient support and education. You will handle balance billing guidance, payment processing, and insurance verification while coordinating with doctors’ offices for authorizations.

The role requires onsite work in QC, with flexible graveyard and rotating shifts, and an ability to deliver empathetic service to diverse patients.

Qualifications

• Completion of at least 2 years bachelor's/associate degree (diploma is required).
• At least 1 year and 6 months of BPO int'l voice experience.
• Ability to work onsite in QC and flexible with graveyard and rotating shifts.

Responsibilities

• Educate patients on balance billing, and payment processing; verify benefits and eligibility.
• Coordinate with doctor’s offices to secure authorization and arrange appointments.
• Provide patient support and follow-ups; handle disputes and information accuracy.

Skills

Customer service

Shift flexibility

Onsite work

Education

Bachelor's/Associate degree

Job description

We are hiring for Healthcare Customer Service Representatives for QC!

What will you do in this role?

You will be responsible for providing expertise and excellent customer service support that meet the needs of our patients by educating them on balance billing, payment processing, available payment arrangement, dispute resolution, collecting accurate insurance information, verifying benefits and eligibility, appointment setting, treatments and follow ups, patient support, also, coordination with the doctor’s office to secure authorization, among others.

Qualifications:

• Completion of at least 2 years bachelor's/associate degree (diploma is required)
• Must have at least 1 year and 6 months of BPO int'l voice experience.
• Ability to work in an onsite setup in QC and flexible with graveyard and rotating shifts.

What’s in it for you?

• Medical Plan (HMO) from Day 1 of employment with free dependents
• All Mandatory Statutory Benefits

#RecruitmentCFS

Our Cubao Recruitment Hub is open to process walk in applications.

Address: 18th Floor, Cyberpark Tower 2, Cubao, Quezon City

Schedule: 12PM-5PM

*Please bring 2 valid IDs and a copy of your resume.

#R1Philippines #AlltogetherBetter #R1JoinTheJourney