Healthcare Customer Service Representative (QC Site)

R1 RCM PHILIPPINES, INC.; Quezon City; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

HMO from Day 1

Paid Time-Off

Competitive rewards

Incentives

Job summary

R1 RCM Philippines, Inc. in Manila is seeking a customer service professional for on-site operations in BGC. The role focuses on coordinating schedules, handling inquiries, and delivering accurate information to clients with a healthcare background focus.

Applicants should have completed at least two years of college, preferably in Medical Allied fields. At least 1 year of BPO voice experience is required, with specific healthcare or medical background depending on course.

Qualifications

• Completed 2 years of college, preferably in Medical Allied (BS Nursing, Radtech, Med Tech, PT, Occupational Therapy, Respiratory Therapy)
• At least 1-year BPO voice experience in customer service if with a Medical Allied course background or;
• At least 1-year BPO Healthcare voice experience in customer service if with a Non-Medical Allied course background
• Ability to work in an on-site setup in BGC
• Flexible with graveyard and rotating shifts.

Responsibilities

• Coordinating schedules, managing inquiries, and providing support to clients throughout various processes.
• Handling appointments or requests, answering questions, providing clear and accurate information about services and policies, and resolving concerns in a timely and professional manner.

Skills

BPO voice experience

Customer service

Healthcare knowledge

On-site coordination

Education

Two-year college

Medical Allied background

Job description

About us

R1 RCM Philippines, Inc. is a leading provider of technology-driven solutions that transform healthcare providers' patient experience and financial performance. R1's proven and scalable operating models seamlessly complement a healthcare organization's infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience. To learn more, visit r1rcm.com.

The role is responsible for coordinating schedules, managing inquiries, and providing support to clients or customers throughout various processes. This includes handling appointments or requests, answering questions, providing clear and accurate information about services and policies, and resolving concerns in a timely and professional manner. The position requires effective use of internal systems and resources, attention to detail, and a strong customer service mindset to ensure smooth coordination, accurate records, and a positive overall experience.

Qualifications & experience

• Completed 2 years of college, preferably in Medical Allied (BS Nursing, Radtech, Med Tech, PT, Occupational Therapy, Respiratory Therapy)

• Experience:

  • At least 1-year BPO voice experience in customer service if with a Medical Allied course background or;

  • At least 1-year BPO Healthcare voice experience in customer service if with a Non-Medical Allied course background

  • Ability to work in an on-site setup in BGC

  • Flexible with graveyard and rotating shifts.

Benefits

• Competitive Total Rewards Package
• Target variable incentives
• Medical Plan (HMO) from Day 1 of employment with free dependents
• Paid Time-Off Benefits

#R1Philippines #AlltogetherBetter #R1JoinTheJourney

Grow with us!

Our Recruitment Hub is open to process walk-in applications for our QC and Taguig sites:

QC Address: 19th Floor, Cyberpark Tower 2, Cubao, Quezon City

BGC Address: 11th Floor, Alliance Global Tower, BGC, Taguig City

Schedule: 1 PM to 5 PM

Please bring 2 valid IDs and a copy of your resume.