Healthcare Customer Service Representative

R1 RCM; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Medical Plan (HMO) from Day 1

All Mandatory Statutory Benefits

Job summary

A healthcare services company is seeking Healthcare Customer Service Representatives in Quezon City. The role involves providing excellent customer service to patients, educating them on balance billing and payment processing. Candidates should have at least 2 years of college education and over 1.5 years of BPO experience. The position is onsite with flexible shifts. Benefits include a medical plan from day one and all mandatory statutory benefits.

Qualifications

• Completion of at least 2 years bachelor's/associate degree (diploma is required).
• Must have at least 1 year and 6 months of BPO int'l voice experience.
• Ability to work onsite in QC and flexible with graveyard and rotating shifts.

Responsibilities

• Provide expertise and customer service support to patients.
• Educate patients on billing, payment processing, and insurance information.
• Coordinate with the doctor's office to secure authorization.

Skills

BPO international voice experience

Customer service expertise

Flexibility with shifts

Education

At least 2 years bachelor's/associate degree

Job description

We are hiring for Healthcare Customer Service Representatives for QC!

What will you do in this role?

You will be responsible for providing expertise and excellent customer service support that meet the needs of our patients by educating them on balance billing, payment processing, available payment arrangement, dispute resolution, collecting accurate insurance information, verifying benefits and eligibility, appointment setting, treatments and follow ups, patient support, also, coordination with the doctor’s office to secure authorization, among others.

Qualifications:

• Completion of at least 2 years bachelor's/associate degree (diploma is required)
• Must have at least 1 year and 6 months of BPO int'l voice experience.
• Ability to work in an onsite setup in QC and flexible with graveyard and rotating shifts.

What’s in it for you?

• Medical Plan (HMO) from Day 1 of employment with free dependents
• All Mandatory Statutory Benefits