Healthcare Customer Service Representative

Gratitude Philippines; Cebu City; On-site; PHP 279,000 - 424,000; Full time

Job summary

Gratitude Philippines is seeking a customer service professional to handle inbound inquiries about healthcare accounts on-site in Cebu City. The role requires at least 1 year of customer contact experience and strong documentation skills.

You will assist with policy inquiries, claims, and general support, aiming to resolve concerns efficiently and escalate complex cases when needed. Onsite work with shifting schedule offers opportunities to engage with diverse customers and build healthcare

Qualifications

• SHS graduate or 2nd year college with willingness to work onsite.
• 1 year of customer contact experience is required.
• Ability to document interactions accurately.

Responsibilities

• Handle inbound customer inquiries regarding healthcare accounts
• Assist with policy inquiries, claims, and general support
• Resolve customer concerns and escalation complex cases
• Document interactions accurately in the system

Skills

Customer Service

Healthcare Support

Communication Skills

Problem Solving

Documentation

Education

SHS Graduate / 2nd Year College

1 year Customer Contact Experience (CCE) – required

Job description

Qualifications

SHS Graduate / 2nd Year College

1 year Customer Contact Experience (CCE) – required

Salary: Competitive package (to be discussed)

Work Setup: Onsite | Shifting Schedule

Key Responsibilities

• Handle inbound customer inquiries regarding healthcare accounts
• Assist with policy inquiries, claims, and general support
• Resolve customer concerns and escalation complex cases
• Document interactions accurately in the system

Skills

• Customer Service
• Healthcare Support
• Communication Skills
• Problem Solving
• Documentation