Healthcare Customer Service Representative

Metacom Careers; Mandaluyong; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Comprehensive training and onboarding support

Career growth and advancement opportunities

Supportive and collaborative work environment

Job summary

Metacom Careers is looking for a Healthcare Customer Service Representative in Mandaluyong, Philippines. In this role, you will assist members and providers with various healthcare inquiries, ensuring high-quality customer service and compliance with policies.

The ideal candidate should have at least a high school education and 6 months of relevant experience. You must be willing to work onsite and follow a shifting schedule, demonstrating strong communication and interpersonal skills.

Qualifications

• At least 6 months of Customer Contact Experience (CCE) in a Healthcare account.
• B2 CEFR English proficiency or higher.
• Strong communication and customer service skills.

Responsibilities

• Handle inbound and outbound customer interactions related to healthcare services.
• Assist members with inquiries regarding coverage and claims.
• Resolve customer concerns while maintaining professionalism.
• Document customer interactions and update records in the system.
• Adhere to company policies and healthcare regulations.
• Meet performance metrics for productivity and customer satisfaction.

Skills

Excellent verbal and written English communication

Strong active listening skills

Problem-solving skills

Customer-focused mindset

Attention to detail

Education

High School Graduate or Senior High School Graduate

Job description

Location: Onsite

Schedule: Shifting Schedule

Role Description

We are seeking a dedicated and customer-focused Healthcare Customer Service Representative to join our team. In this role, you will assist healthcare members, providers, and clients by addressing inquiries, resolving concerns, and delivering excellent customer service while ensuring compliance with healthcare policies and procedures.

Key Responsibilities

• Handle inbound and outbound customer interactions related to healthcare services and benefits.
• Assist members with inquiries regarding coverage, claims, eligibility, and account information.
• Resolve customer concerns accurately and efficiently while maintaining professionalism.
• Document customer interactions and update records in the system.
• Adhere to company policies, healthcare regulations, and quality standards.
• Meet performance metrics including productivity, attendance, and customer satisfaction goals.

Qualifications

• At least High School Graduate (Old Curriculum) or Senior High School Graduate.
• B2 CEFR English proficiency or higher.
• At least 6 months of Customer Contact Experience (CCE) in a Healthcare account.
• Strong communication and customer service skills.
• Willing to work on a shifting schedule and in an onsite setup.

Skills & Competencies

• Excellent verbal and written English communication.
• Strong active listening and problem-solving skills.
• Ability to handle sensitive and confidential information.
• Customer-focused mindset with strong interpersonal skills.
• Attention to detail and accuracy in documentation.
• Ability to work effectively in a fast-paced environment.

What We Offer

• Comprehensive training and onboarding support.
• Career growth and advancement opportunities.
• Supportive and collaborative work environment.
• Exposure to the healthcare customer service industry.