CSR for Healthcare Account

Metacom Careers; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Competitive salary package

Professional training and development programs

Opportunities for long-term career advancement

Job summary

Metacom Careers is seeking a dedicated Healthcare Customer Service Representative to support patients and clients effectively. This role requires handling healthcare inquiries and ensuring timely resolutions while providing a high-quality experience.

Qualifications include at least a High School diploma, B2 English proficiency, and 6 months of experience in healthcare customer care. The position offers a competitive salary and opportunities for growth in a supportive onsite environment.

Qualifications

• At least B2 level English proficiency (CEFR) or higher.
• Minimum 6 months of Customer Care Experience in the healthcare industry.

Responsibilities

• Handle inbound and outbound healthcare-related customer interactions.
• Assist patients and members with inquiries regarding healthcare services.
• Document customer interactions accurately.

Skills

Communication skills

Problem-solving abilities

Customer-focused mindset

Basic computer proficiency

Education

High School Graduate or Senior High School Graduate

Job description

Role Description

We are looking for a dedicated Healthcare Customer Service Representative to provide excellent support to patients, healthcare members, and clients. The role involves handling healthcare-related inquiries, assisting with concerns, and ensuring accurate and timely resolution while delivering a high-quality customer experience.

Responsibilities

• Handle inbound and outbound healthcare-related customer interactions through phone, email, or other communication channels.
• Assist patients and members with inquiries regarding healthcare services, benefits, claims, and account concerns.
• Provide accurate information while following healthcare policies, procedures, and compliance standards.
• Document customer interactions and update records accurately.
• Resolve customer issues efficiently while maintaining professionalism and empathy.
• Escalate complex concerns to the appropriate team when necessary.

Qualifications

• At least High School Graduate or Senior High School Graduate.
• Must have B2 level English proficiency (CEFR) or higher.
• At least 6 months of Customer Care Experience (CCE) in the healthcare industry required.
• Strong communication and customer service skills.
• Willing to work onsite in EDSA Greenfield.
• Flexible to work on shifting schedules, including weekends and holidays if needed.

Skills & Competencies

• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Ability to handle sensitive healthcare information with professionalism.
• Customer-focused mindset with attention to detail.
• Basic computer proficiency and ability to navigate multiple systems.
• Ability to work effectively in a fast-paced environment.

What We Offer

• Competitive salary package.
• Healthcare account experience with career growth opportunities.
• Professional training and development programs.
• Supportive onsite work environment.
• Opportunities for long-term career advancement.