Healthcare Customer Support Associate | CSR

The Hird Corp.; Cebu City; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Commission

Performance Bonus

Holiday Gifts

Incentives

HMO

Paid training

Job summary

A healthcare services provider in Cebu City is seeking a motivated Healthcare Customer Support Associate to assist with healthcare-related inquiries and provide excellent customer service. No experience is required, but candidates should be high school graduates or have completed 2 years in college. The role includes handling inquiries, eligibility, claims, and billing while ensuring compliance with healthcare policies. Attractive benefits are included, along with a competitive salary package.

Qualifications

• High/Senior High School Graduate or completed 2 years in college.
• Good communication skills (B1 level or above).
• Willing to work onsite and on shifting schedules.
• Competitive salary package and paid training

Responsibilities

• Handle inbound healthcare-related inquiries via phone, chat, or email.
• Assist members with benefits, eligibility, claims, and billing concerns.
• Deliver professional and empathetic customer support at all times.
• Document interactions clearly and correctly in the system
• Ensure compliance with data privacy and quality standards
• Deliver professional and empathetic customer support at all times

Skills

Customer Service

English Language

Problem Solving

Interpersonal Skills

Call Centre

People Skills

Education

High/Senior High School Graduate

Completed 2 years in college

Job description

Healthcare Customer Support Associate | CSR

The Hird Corp.

Negotiable

On-site - Cebu No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Commission, Performance Bonus, Holiday Gifts, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

We are looking for motivated and customer-focused Customer Service Representatives (CSR) to handle healthcare-related inquiries. The role involves assisting members with benefits, claims, billing, and general healthcare support while delivering excellent customer experience.

Responsibilities

• Handle inbound healthcare-related inquiries via phone, chat, or email
• Assist members with benefits, eligibility, claims, and billing concerns
• Provide accurate information while following healthcare policies and procedures
• Document interactions clearly and correctly in the system
• Ensure compliance with data privacy and quality standards
• Deliver professional and empathetic customer support at all times

Qualifications:

• SHS/College Graduate
• or Completed 2 years in college (4 semesters, no back subjects for Old Curriculum HS graduates)
• With or without work experience
• Good communication skills (B1 level or above)
• Willing to work onsite and on shifting schedules
• Competitive salary package
• Paid training
• HMO and company benefits

Customer Service
English Language
Problem Solving
People Skills
Call Centre
Interpersonal Skills

Working Location

Cebu I.T. Park. Cebu City, 6000 Cebu, Philippines