Customer Service Representative For Healthcare Account

Synlink Recruitment Outsourcing Co. Inc.; Taguig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading recruitment firm in Metro Manila is seeking an entry-level customer service representative to act as the first point of contact for patients and healthcare providers. Key responsibilities include scheduling appointments, managing patient records, and resolving customer issues while ensuring satisfaction. The ideal candidate should possess a High School Diploma, demonstrate empathy, and have strong communication skills. This role offers an opportunity to grow in a fast-paced healthcare environment.

Qualifications

• Entry-level (0-2 years) experience in customer service or healthcare.
• Empathetic and patient-oriented with strong attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Act as the first point of contact for patients and healthcare providers.
• Assist in scheduling appointments and managing patient records.
• Resolve customer issues while maintaining a high level of satisfaction.

Skills

Strong communication skills

Interpersonal skills

Education

High School Diploma or equivalent

Job description

Description

• Act as the first point of contact for patients and healthcare providers, addressing inquiries and concerns.
• Provide accurate information about healthcare services and support offered by the organization.
• Assist in scheduling appointments and managing patient records.
• Resolve customer issues efficiently and effectively while maintaining a high level of customer satisfaction.
• Collaborate with healthcare professionals to enhance service delivery and patient care.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: Entry-level (0–2 years)
• Skills and Competencies: Strong communication and interpersonal skills
• Qualities and Traits: Empathetic, patient-oriented, and detail-oriented
• Responsibilities and Duties: Ability to work in a fast-paced environment and manage multiple tasks