Healthcare Account CSR / work onsite set-up ( virtual process )

Metacom Careers; Mandaluyong; On-site; PHP 180,000 - 240,000; Full time

Job summary

Metacom Careers in the Philippines is seeking a dedicated Customer Service Associate to assist healthcare clients by phone and email, resolve inquiries, process account changes and payments, and document interactions with precision to support service excellence.

You will collaborate with a team in a structured onsite office, prioritize multiple tasks, and ensure accurate records while maintaining a polite, empathetic approach that enhances overall satisfaction.

Qualifications

• High School Diploma or equivalent.
• 6–12 months experience in healthcare customer service.
• Excellent communication and interpersonal skills.
• Empathetic, patient, and detail-oriented.
• Onsite work in a structured office environment.
• Ability to handle multiple tasks and prioritize effectively.

Responsibilities

• Provide exceptional customer service to healthcare clients via phone and email.
• Assist clients with inquiries related to their healthcare accounts and services.
• Process account changes, payments, and other transactions accurately.
• Collaborate with team members to enhance the customer experience and satisfaction.
• Maintain detailed and accurate records of customer interactions and account status.

Skills

Strong communication

Interpersonal skills

Education

High School Diploma or equivalent

Job description

Description

• Provide exceptional customer service to healthcare clients via phone and email.


• Assist clients with inquiries related to their healthcare accounts and services.


• Process account changes, payments, and other transactions accurately.


• Collaborate with team members to enhance the customer experience and satisfaction.


• Maintain detailed and accurate records of customer interactions and account status.

Description

• Provide exceptional customer service to healthcare clients via phone and email.


• Assist clients with inquiries related to their healthcare accounts and services.


• Process account changes, payments, and other transactions accurately.


• Collaborate with team members to enhance the customer experience and satisfaction.


• Maintain detailed and accurate records of customer interactions and account status.

Requirements

• Educational Qualifications: High School Diploma or equivalent


• Experience Level: atleast 6 months to 1 year in customer service handling healthcare account


• Skills and Competencies: Strong communication and interpersonal skills


• Qualities and Traits: Empathetic, patient, and detail-oriented


• Working Conditions: Onsite work in a structured office environment


• Responsibilities and Duties: Ability to handle multiple tasks and prioritize effectively