Healthcare CSR

Metacom Careers; Mandaluyong; Hybrid; PHP 279,000 - 390,600; Full time

Job summary

Metacom Careers is seeking a customer support representative in Mandaluyong, Philippines. You will serve as the primary point of contact for patients, assisting with inquiries and maintaining accurate records.

The ideal candidate should have a High School Diploma, 2 years of customer service experience, and proficiency in English. This role may offer remote work options and will require you to work onsite during a shifting schedule.

Qualifications

• 2 years of experience in a customer service role.
• Minimum 6 months Customer Contact Experience (CCE) in a Healthcare account.
• B2 CEFR English proficiency or equivalent communication skills.

Responsibilities

• Serve as the primary point of contact for patients and healthcare providers.
• Assist in resolving patient inquiries and issues efficiently.
• Maintain accurate records of patient interactions and transactions.
• Provide information about healthcare services and programs.
• Collaborate with other departments to enhance patient satisfaction.

Skills

Strong communication skills

Empathy

Multitasking

Detail-oriented

Education

High School Diploma or equivalent

Job description

Responsibilities

• Serve as the primary point of contact for patients and healthcare providers.
• Assist in resolving patient inquiries and issues efficiently.
• Maintain accurate records of patient interactions and transactions.
• Provide information about healthcare services and programs.
• Collaborate with other departments to enhance patient satisfaction.

Requirements

• High School Diploma or equivalent
• 2 years of experience in a customer service role
• Minimum 6 months Customer Contact Experience (CCE) in a Healthcare account
• B2 CEFR English proficiency or equivalent communication skills (upper-intermediate English level)
• Strong communication skills and empathy
• Ability to multitask and prioritize in a fast-paced environment
• Detail-oriented and patient-focused mindset
• Office environment with potential for remote work options
• Willing to work onsite and on a shifting schedule