Customer Service| Healthcare Account

Synlink Recruitment Outsourcing Co. Inc.; Taguig; On-site; PHP 279,000 - 391,000; Full time

Job summary

A healthcare outsourcing company in the Philippines seeks a customer service representative to handle calls regarding benefits and claims. The ideal candidate will be a college graduate or a high school graduate. Strong communication skills are required for providing clear explanations about insurance and addressing customer inquiries. Responsibilities include documenting interactions and ensuring compliance with HIPAA regulations. The role demands delivering excellent service in a fast-paced environment.

Qualifications

• Must be a college graduate or high school graduate; college undergraduates also welcome to apply.
• Strong communication skills are essential for effective interaction.
• HS Graduate or College Undergraduate are welcome to apply.

Responsibilities

• Handle inbound and outbound calls regarding benefits, claims, eligibility, and healthcare services.
• Provide clear explanations of insurance coverage, billing details, and medical procedures.
• Assist with scheduling appointments, authorizations, and service inquiries.
• Document all customer interactions accurately in the system.
• Resolve issues or escalate cases to appropriate departments when necessary.
• Maintain confidentiality and comply with HIPAA and other healthcare regulations.
• Deliver excellent customer service in a fast-paced environment.

Skills

Strong communication skills

Education

College Graduate

HS Graduate or College Undergraduate

College Graduate

Job description

Key Responsibilities:

• Handle inbound and outbound calls regarding benefits, claims, eligibility, and healthcare services
• Provide clear explanations of insurance coverage, billing details, and medical procedures
• Assist with scheduling appointments, authorizations, and service inquiries
• Document all customer interactions accurately in the system
• Resolve issues or escalate cases to appropriate departments when necessary
• Maintain confidentiality and comply with HIPAA and other healthcare regulations
• Deliver excellent customer service in a fast-paced environment

Requirements:

• College Graduate
• HS Graduate or College Undergraduate (are welcome to apply)
• Strong communication skills