CSR Healthcare account

Metacom Careers; Davao Region; On-site; PHP 240,000 - 320,000; Full time

Job summary

Metacom Careers in the Philippines is seeking a Customer Service Representative for Healthcare to handle inquiries, provide accurate information about healthcare services, and guide customers through plans and eligibility requirements. The role requires empathy, strong communication, and the ability to work in a fast-paced environment with evolving healthcare regulations.

You will document interactions, contribute to service quality, and collaborate with healthcare professionals to ensure high

Qualifications

• Excellent customer interaction skills with a focus on empathy and understanding.
• Ability to work independently and as part of a team to address customer needs.
• Proficient in using customer service software and healthcare-related platforms.

Responsibilities

• Manage customer inquiries and provide accurate information regarding healthcare services.
• Handle complaints with professionalism and strive for effective solutions.
• Assist customers in navigating healthcare plans and eligibility requirements.
• Document customer interactions and feedback to improve service quality.
• Collaborate with healthcare professionals to ensure high levels of service delivery.

Skills

Empathy

Communication skills

Teamwork

Tools

Customer service software

Healthcare platforms

Job description

• Manage customer inquiries and provide accurate information regarding healthcare services.
• Handle complaints with professionalism and strive for effective solutions.
• Assist customers in navigating healthcare plans and eligibility requirements.
• Document customer interactions and feedback to improve service quality.
• Collaborate with healthcare professionals to ensure high levels of service delivery.

Description

• Manage customer inquiries and provide accurate information regarding healthcare services.
• Handle complaints with professionalism and strive for effective solutions.
• Assist customers in navigating healthcare plans and eligibility requirements.
• Document customer interactions and feedback to improve service quality.
• Collaborate with healthcare professionals to ensure high levels of service delivery.

Requirements

• Job Title: Customer Service Representative for Healthcare
• Job Function: Customer Service
• Responsibilities and Duties: Excellent customer interaction skills with a focus on empathy and understanding.
• Working Conditions: Fast-paced environment requiring adaptability to changing healthcare regulations.
• Qualities and Traits: Strong communication skills with an ability to convey complex information clearly.
• Qualities and Traits: Capability to work both independently and as part of a team to address customer needs.
• Qualities and Traits: Proficient in using customer service software and healthcare-related platforms.