CSR (Healthcare Acc)

Synlink Recruitment Outsourcing Co. Inc.; Taguig; Hybrid; PHP 223,200 - 279,000; Full time

Job summary

A recruitment outsourcing company in Metro Manila seeks a customer service representative to assist with healthcare inquiries. This entry-level role requires strong communication skills and an empathetic approach. Responsibilities include handling customer complaints and providing accurate information on health insurance. The position may allow for remote work options.

Qualifications

• Entry-level position, no prior experience required.
• Empathetic, patient, and attentive to customer needs.

Responsibilities

• Assist customers with inquiries related to healthcare services.
• Provide accurate information regarding health insurance policies.
• Handle customer complaints and provide timely solutions.
• Maintain detailed records of customer interactions.
• Collaborate with healthcare professionals for high-quality service.

Skills

Strong communication

Interpersonal skills

Basic problem-solving abilities

Education

High School diploma or equivalent

Job description

Responsibilities

• Assist customers with inquiries related to healthcare services and products.
• Provide accurate information regarding health insurance policies and claims.
• Handle customer complaints and provide appropriate solutions in a timely manner.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with healthcare professionals to ensure high-quality customer service.

Requirements

• Educational Qualifications: High School diploma or equivalent required
• Experience Level: Entry-level position, no prior experience required
• Skills and Competencies: Strong communication and interpersonal skills
• Skills and Competencies: Basic problem-solving abilities
• Qualities and Traits: Empathetic, patient, and attentive to customer needs
• Working Conditions: Office environment with potential for remote work options