Healthcare Campaign Specialist | Customer Experience Pro

TaskUs; Bacoor; Sur place; PHP 279 000 - 391 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Career growth opportunities

Healthcare benefits

Fun and inclusive work culture

Training and development programs

Employee discounts and perks

World-class workspaces

Gym and recreational areas

Free on-site meals

Daycare for your kids on shift

Happy Hours and on-site events

Résumé du poste

TaskUs Molino in Cavite, Philippines is seeking a Teammate for our Healthcare Campaign to deliver world-class customer experience on every interaction.

You will handle inquiries via phone, email, and live chat, filter content, perform data research, and resolve issues while meeting client KPIs. We value confidentiality, teamwork, and a passion for helping customers.

Join us to be part of a Ridiculously Good culture with growth opportunities and on-site perks.

Qualifications

• At least 6 months of BPO experience.
• Healthcare experience is a plus.
• Willing to work on cyclical schedules.
• Experience on phone, email, and live chat support.
• Strong verbal and written communication.
• Computer literate with Windows OS, Mac OS X, Microsoft Office, and Google apps.
• Good problem solving and critical thinking for issue resolution.
• Able to work independently and in cross-functional teams.

Responsabilités

• Provide accurate and timely responses for inquiries via email and live chat.
• Filter content from the client's website.
• Perform data and research functions and support troubleshooting.
• Manage and resolve customer complaints and escalate priority issues.
• Route calls and document all interactions per SOP.
• Maintain confidentiality of logins and passwords.
• Meet and exceed client KPIs and participate in training.
• Provide feedback to management and perform other duties as assigned.

Connaissances

BPO experience

Healthcare knowledge

Phone support

Email support

Live chat

Verbal communication

Written communication

Windows OS

Mac OS X

Microsoft Office

Google apps

Detail oriented

Self-motivated

Description du poste

TaskUs Molino in Cavite, Philippines is seeking a Teammate for our Healthcare Campaign to deliver world-class customer experience on every interaction.

You will handle inquiries via phone, email, and live chat, filter content, perform data research, and resolve issues while meeting client KPIs. We value confidentiality, teamwork, and a passion for helping customers.

Join us to be part of a Ridiculously Good culture with growth opportunities and on-site perks.