Spanish Bilingual Healthcare Agent — Night Shift (Onsite)

MicroSourcing International; Manila; On-site; PHP 335,000 - 469,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Bonuses & incentives

Onsite night shift

Job summary

MicroSourcing is hiring a Spanish bilingual (Healthcare) professional for an onsite night-shift role in Eastwood, Quezon City, Philippines. You will handle patient calls, perform triage, and ensure accurate data entry within a healthcare-focused environment.

Ideal candidates bring 2+ years of healthcare call center experience, strong communication skills, and a solid understanding of HIPAA privacy. Join a team that values service excellence and collaborative coordination with healthcare

Qualifications

• 2+ years of experience in a healthcare call center or similar environment.
• Knowledge of medical terminology, triaging procedures, and patient intake processes.
• Strong computer and data entry skills with accuracy.
• Ability to multitask in a fast-paced environment while maintaining service quality.

Responsibilities

• Handle calls related to patient inquiries, appointment scheduling, and healthcare services.
• Conduct standard triaging to determine the appropriate level of care or next steps for patients.
• Perform accurate data entry for patient intake, ensuring all information is properly documented in the system.
• Maintain wrap-up time under 60 seconds after each call to ensure efficiency and service quality.
• Adhere to established accuracy and productivity standards.
• Manage sensitive patient information with the utmost confidentiality and in compliance with HIPAA regulations.
• Collaborate with internal teams, providers, and administrative staff to support smooth patient coordination.
• Provide excellent customer service and maintain a professional tone at all times.

Skills

Healthcare call center

Medical terminology

Data entry accuracy

Multitasking

Verbal & written communication

HIPAA privacy

Job description

MicroSourcing is hiring a Spanish bilingual (Healthcare) professional for an onsite night-shift role in Eastwood, Quezon City, Philippines. You will handle patient calls, perform triage, and ensure accurate data entry within a healthcare-focused environment.

Ideal candidates bring 2+ years of healthcare call center experience, strong communication skills, and a solid understanding of HIPAA privacy. Join a team that values service excellence and collaborative coordination with healthcare