Spanish Bilingual Call Center Agent (Healthcare) Night Shift

MicroSourcing International; Manila; Vor Ort; PHP 300.000 - 420.000; Vollzeit

Benefits dieser Stelle

Healthcare coverage on day one

Dependents allowed

Paid time off with cash conversion

Group life insurance

Performance bonuses

Zusammenfassung

MicroSourcing in the Philippines is hiring a Call Center Agent - Spanish Bilingual to join our onsite night-shift team in Eastwood, Quezon City. You will handle Spanish-speaking patient inquiries, schedule appointments, and provide friendly, accurate information while upholding privacy standards.

The role requires 2+ years in a healthcare call center, strong communication, data entry accuracy, and HIPAA compliance.

Qualifikationen

• 2+ years of experience in a healthcare call center or similar environment.
• Knowledge of medical terminology, triaging procedures, and patient intake processes.
• Strong computer and data entry skills with attention to accuracy.
• Ability to multitask in a fast-paced environment while maintaining service quality.
• Excellent verbal and written communication skills.
• Strong understanding of patient privacy and compliance standards.

Aufgaben

• Handle calls related to patient inquiries, appointment scheduling, and healthcare services.
• Conduct standard triaging to determine the appropriate level of care or next steps for patients.
• Perform accurate data entry for patient intake, ensuring all information is properly documented in the system.
• Maintain wrap-up time under 60 seconds after each call to ensure efficiency and service quality.
• Adhere to established accuracy and productivity standards.
• Manage sensitive patient information with the utmost confidentiality and in compliance with HIPAA regulations.
• Collaborate with internal teams, providers, and administrative staff to support smooth patient coordination.
• Provide excellent customer service and maintain a professional tone at all times.

Kenntnisse

Spanish Language

Healthcare Call Center Experience

Data Entry

Jobbeschreibung

MicroSourcing in the Philippines is hiring a Call Center Agent - Spanish Bilingual to join our onsite night-shift team in Eastwood, Quezon City. You will handle Spanish-speaking patient inquiries, schedule appointments, and provide friendly, accurate information while upholding privacy standards.

The role requires 2+ years in a healthcare call center, strong communication, data entry accuracy, and HIPAA compliance.