Healthcare Account Trainer | Ortigas | On-Site

Omega Healthcare Management Services Inc.; Pasig; On-site; PHP 360,000 - 540,000; Full time

Job summary

Omega Healthcare Management Services Inc. in Pasig seeks a Process Trainer to educate, guide and coach new staff, building capabilities for optimal performance.

The role includes training needs analysis, content development, and MIS data collation to support client operations. Requirements include a Bachelor's degree, 6 months to 1 year in a US Healthcare Account, strong communication and facilitation skills, and readiness for onsite night shifts at Ortigas, Pasig.

Qualifications

• Bachelor's degree required.
• Experience in a US Healthcare BPO is required.
• 6 months to 1 year of US Healthcare Account experience required.
• Strong communication and facilitation skills.
• Onsite reporting required in Ortigas, Pasig City.

Responsibilities

• Educate, guide, and coach new employees to perform their jobs effectively.
• Conduct training needs analysis and develop content.
• Update MIS trackers regularly with training data.
• Ensure trainings and assessments comply with statutory requirements.
• Develop question banks and utilize training tools for quality delivery.
• Take ownership of each training program and meet benchmarks.

Skills

Excellent communication

Facilitation skills

Logical reasoning

Analytical skills

US Healthcare BPO experience

Education

Bachelor's degree

Tools

MS Office

Job description

Job Purpose:

The job of a Process Trainer is to essentially educate, guide, and coach new employees on how to effectively perform their jobs by developing the capabilities that are required for optimal job performance. The job also involves a number of complimentary activities such Training needs analysis, Training Needs Identification, Research & Development of Content, and collation of data for MIS.

Primary Duties and Responsibilities:

• Ensure that training and assessments happen as per statutory requirements.


• Give feedback and coach trainees on key job capabilities.


• Update and develop content as per client and business requirements.


• Ensure that all relevant information is updated on to the MIS trackers regularly.


• Conduct regular TNA / TNI to ensure that programs are updated and developed based on needs identified.


• Stick to training schedules


• Ensure that assessments happen on time


• Use standardized materials and methodologies approved by Omega Academy for training delivery.


• Develop Question Banks and use all the technology enabled training tools to enhance training quality and participant experience.


• Take ownership of every training program handled to ensure all benchmarks are met or surpassed.


• Act as guide and coach of the trainees during the training program.


• Follow a regular feedback and coaching plan to help trainees improve.


• Take responsibility of ensuring that the trainees understand statutory business requirements.


• Work in consultation with the Training Lead / Manager Candidate

Profile:

• Bachelor's degree


• Previous Training experience in a US Healthcare BPO organization is required


• 6mos-1 year of experience of US Healthcare Account (REQUIRED)


• Good process and project knowledge


• Proficiency in MS Office


• Logical reasoning and analytical skills


• Excellent communication and facilitation skills


• Must be amenable to report onsite - Ortigas, Pasig City


• Nightshift Schedule


• Can start ASAP preferred