USRN Trainer

Omega Healthcare Management Services, Inc.; Pasig; On-site; PHP 446,400 - 669,600; Full time

Job summary

A healthcare management company in Pasig is seeking a Process Trainer to educate and coach new employees on optimal job performance. This role involves conducting Training Needs Analysis, delivering training sessions, and collaborating with various stakeholders. Ideal candidates must possess a BSN with an active USRN license, experience in BPO training, and preferably a background in US healthcare accounts. This position requires onsite work in Ortigas with a fixed night shift and weekends off.

Qualifications

• Active US Registered Nurse license from any state, preferably New York.
• BPO training experience, especially in healthcare settings.
• Background in US healthcare accounts like Triage/Telehealth is a plus.

Responsibilities

• Deliver and facilitate trainings as per business requirements.
• Conduct Training Needs Analysis and develop customized Training Needs Interventions.
• Regularly communicate and collaborate with stakeholders.

Skills

Coaching skills

Communication

Training Needs Analysis

Collaboration

Education

BSN with active USRN license

Job description

The job of a Process Trainer is to educate, guide, and coach new employees on how to effectively perform their jobs by developing the capabilities required for optimal job performance. The job also involves a number of complementary activities such as Training Needs Analysis, Training Needs Identification, Research & Development of Content, and collation of data for MIS.

Duties and Responsibilities

• Deliver & facilitate trainings per business requirements.
• Conduct Training Needs Analysis (TNA), as well as develop and execute customized Training Needs Interventions (TNI) to support business KPIs.
• Regularly communicate, collaborate, coordinate, and calibrate with internal and external stakeholders.
• Coach and act as a guide on progress of new hires and identified outliers.
• Demonstrate excellence, adaptability, integrity, accountability, and respect.

Profile

• BSN with an active USRN license (any state, but preferably New York)
• Training experience in a BPO setting
• Background in supporting US healthcare accounts (Triage/Telehealth is a plus!)
• Work onsite – Ortigas
• Fixed night shift
• Fixed weekends off

Requirements

• US Registered Nurse
• BPO training experience
• Healthcare account experience
• Amenable to report to the office Monday – Friday (Ortigas, Pasig City)