Account/Process Trainer - Service Desk Financial (Clark) | Onsite

TASQ Staffing Solutions; Angeles; On-site; PHP 500,000 - 720,000; Full time

Benefits offered by this job

HMO & life insurance

Quarterly bonus

CBD location

Job summary

TASQ Staffing Solutions is seeking an Account/Process Trainer for Service Desk Financial, based in Clark. You will lead training needs analysis, design curricula, develop content, and deliver sessions on-site.

The role requires collaboration with multiple functions and client teams, while managing scheduling and resources efficiently. Qualified candidates have 4+ years in BPO and 2+ years in training, strong communication, and a willingness to work in shifting Clark schedules.

Qualifications

• Graduate of any 4-year course.
• Total BPO experience of 4+ years with 2 years as trainer.
• Background or knowledge in Tech Support or Service Desk.
• Excellent oral and written communication.
• Amenable to shift schedules in Clark and onsite.
• Quarterly performance bonus offered.

Responsibilities

• Training needs analysis to identify gaps and sustain learning.
• Design curricula end-to-end using standard methodologies.
• Develop content and ensure appropriate delivery methods.
• Deliver training using effective techniques.
• Apply basic research methods guided by ethics.
• Collaborate with cross-functional and client teams.
• Lead cross-cultural teams and manage conflicts.
• Schedule trainings and manage resources efficiently.

Skills

Training needs analysis

Curriculum design

Content development

Course delivery

Research methodology

Partnership

People management

Planning & admin

Education

4-year degree

Job description

Account/Process Trainer - Service Desk Financial (Clark) | Onsite

Job Openings Account/Process Trainer - Service Desk Financial (Clark) | Onsite

About the job Account/Process Trainer - Service Desk Financial (Clark) | Onsite

Responsibilities:

1. Training Needs Analysis:

• Ability to identify training needs accurately.
• Ability to extend follow- up support on the floor to sustain learning and improve performance.

2. Curriculum and Course Design:

• Demonstrates end to end understanding of course design methodologies.

3. Content Development:

• Demonstrates end to end understanding of content development and maintains appropriate methodology.

4. Course Delivery:

• Possesses effective delivery/training techniques and methods.

5. Research Methodology:

• Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance.

6. Partnering:

• Ability to work closely with various functions and stakeholders
• Ability to work closely with client teams effective cross-cultural communication

7. People Management:

• Building and leading cross-cultural teams
• Conflict management

8. Planning, Organizing and Administrative skills:

• Admin: Attendance, Agent Evaluation, Training Feedback, Utilization Report,
  Scheduling, CS Domain, Reports, Coordination with TIG/Facilities
• Ability to schedule trainings while optimizing the resources available
• Ensures training plan and delivery is executed in a timely manner
• Able to increase efficiencies within processes and the team

Requirements:

• Graduate of any 4-year course.
• At least 4 years total BPO work experience with 2 years of experience as a trainer in BPO/shared services industry.
• With background or knowledge in Tech Support or Service Desk
• Excellent oral and written communication.
• Amenable to work in shifting schedules in Clark.
• Amenable to work onsite
• Quarterly performance bonus.
• Outstanding career development opportunities and fast track career progression.
• Enjoy a fair work-life balance.
• HMO and Life Insurance for employee and 2 dependents for free.
• Inside the Central Business District area.