Healthcare Account Training Specialist - Onsite Night Shift

Omega Healthcare Management Services Inc.; Pasig; On-site; PHP 360,000 - 540,000; Full time

Job summary

Omega Healthcare Management Services Inc. in Pasig seeks a Process Trainer to educate, guide and coach new staff, building capabilities for optimal performance.

The role includes training needs analysis, content development, and MIS data collation to support client operations. Requirements include a Bachelor's degree, 6 months to 1 year in a US Healthcare Account, strong communication and facilitation skills, and readiness for onsite night shifts at Ortigas, Pasig.

Qualifications

• Bachelor's degree required.
• Experience in a US Healthcare BPO is required.
• 6 months to 1 year of US Healthcare Account experience required.
• Strong communication and facilitation skills.
• Onsite reporting required in Ortigas, Pasig City.

Responsibilities

• Educate, guide, and coach new employees to perform their jobs effectively.
• Conduct training needs analysis and develop content.
• Update MIS trackers regularly with training data.
• Ensure trainings and assessments comply with statutory requirements.
• Develop question banks and utilize training tools for quality delivery.
• Take ownership of each training program and meet benchmarks.

Skills

Excellent communication

Facilitation skills

Logical reasoning

Analytical skills

US Healthcare BPO experience

Education

Bachelor's degree

Tools

MS Office

Job description

Omega Healthcare Management Services Inc. in Pasig seeks a Process Trainer to educate, guide and coach new staff, building capabilities for optimal performance.

The role includes training needs analysis, content development, and MIS data collation to support client operations. Requirements include a Bachelor's degree, 6 months to 1 year in a US Healthcare Account, strong communication and facilitation skills, and readiness for onsite night shifts at Ortigas, Pasig.