Healthcare Account Training Specialist – Night Shift

Omega Healthcare Management Services Inc.; Cebu City; On-site; PHP 280,000 - 360,000; Full time

Job summary

Omega Healthcare Management Services Inc. is seeking a Process Trainer to educate and coach new staff in Cebu City. You will develop content, run training assessments, and keep MIS data up to date while aligning programs with client requirements and statutory standards.

The role requires a US Healthcare BPO background, a Bachelor's degree, and comfort with night shifts. Proficiency in MS Office and strong facilitation skills are essential for success.

Qualifications

• Bachelor's degree required.
• Experience in US Healthcare BPO is mandatory.
• 6–12 months of US Healthcare Account experience required.
• Strong MS Office and data handling skills.
• Excellent communication and facilitation abilities.
• Willingness to work onsite at IT Park, Cebu City and night shifts.

Responsibilities

• Educate, guide, and coach new employees to achieve job proficiency.
• Conduct training needs analysis and develop content updates.
• Maintain MIS trackers and report training outcomes.
• Provide timely feedback and coaching to trainees.
• Ensure trainings and assessments comply with statutory requirements.
• Develop question banks and leverage training tools to enhance quality.

Skills

US Healthcare BPO experience

Training delivery

MS Office proficiency

Communication skills

Night shift

Analytical skills

Education

Bachelor's degree

Tools

MS Office Suite

Job description

Omega Healthcare Management Services Inc. is seeking a Process Trainer to educate and coach new staff in Cebu City. You will develop content, run training assessments, and keep MIS data up to date while aligning programs with client requirements and statutory standards.

The role requires a US Healthcare BPO background, a Bachelor's degree, and comfort with night shifts. Proficiency in MS Office and strong facilitation skills are essential for success.