Trainer – US Bank Process

Recruitify_HR; Taguig; On-site; PHP 502,200 - 725,400; Full time

Job summary

Recruitify_HR is seeking a Trainer for the US Bank Process based in Taguig City. The role involves delivering comprehensive training for new and existing associates, focusing on compliance, productivity, and service excellence. Candidates must possess a graduate degree and a minimum of 5 years' experience in training within the banking or financial services sector. The position requires strong facilitation, coaching, and analytical skills, as well as a willingness to work night shifts. Competitive salary of PHP 45,000 to PHP 65,000 depending on experience.

Qualifications

• Minimum 5 years of experience as Trainer / Quality Analyst / SME in US Banking or Financial Services.
• Strong knowledge of QA, Call Auditing, TNA, and Training Metrics.
• Excellent communication, coaching, and facilitation skills.

Responsibilities

• Deliver new hire training for US Banking / Financial Services processes.
• Conduct call audits, quality evaluations, and error analysis.
• Ensure adherence to QA frameworks, Testing, TNA, and Automation standards.

Skills

Training facilitation

Coaching

Quality evaluation

Content development

Stakeholder coordination

Advanced MS Excel

Analytical skills

Education

Graduate in any discipline

Tools

MS Office

Job description

Job Title: Trainer US Bank Process
Location: BGC, Taguig City
Work Setup: 100% Onsite
Shift: Night Shift / Staggered Shifts / Weekends as required
Headcount: 2
Salary Range: PHP 45,000 PHP 65,000 (all-in package, depending on experience)

Job Summary

We are hiring a Trainer US Bank Process to deliver end-to-end training for new hires and tenured associates supporting US banking operations. This role is responsible for training facilitation, coaching, quality evaluation, content development, and stakeholder coordination to ensure compliance, productivity, and service excellence.

Key Responsibilities

Training & Facilitation

• Deliver new hire training for US Banking / Financial Services processes
• Facilitate structured 30-60-90 day training and transition programs
• Conduct refresher, upskilling, and developmental training sessions
• Coach and mentor associates to ensure readiness for production
• Training Content & Knowledge Management
• Review, update, and maintain training decks, SOPs, job aids, and assessments
• Manage and validate learning repositories and training trackers
• Ensure training materials are aligned with business updates and compliance requirements

Quality & Performance Management

• Conduct call audits, quality evaluations, and error analysis
• Provide structured coaching and feedback to improve CSAT, QA scores, and KPIs
• Track bottom-quartile performers and implement improvement action plans
• Prepare and maintain Quality MIS, dashboards, and reports

Stakeholder & Audit Support

• Act as support SPOC for audits and compliance documentation
• Handle trainee queries and coordinate with Operations, QA, and Support teams
• Nominate associates for L&D initiatives and track training progress

Process & Compliance

• Ensure adherence to QA frameworks, Testing, TNA, and Automation standards
• Escalate risks, gaps, and observations to the reporting manager and unit head

Qualifications

• Graduate in any discipline
• 25 years experience as Trainer / Quality Analyst / SME in US Banking or Financial Services
• Strong knowledge of QA, Call Auditing, TNA, and Training Metrics
• Advanced MS Excel and MS Office skills
• Excellent communication, coaching, and facilitation skills
• Strong analytical and problem-solving abilities
• Willing to work night shifts, staggered schedules, and onsite in BGC