Health Plan Support Specialist

VXI; Davao City; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Salary package

Health insurance

Paid training

Career growth

Inclusive culture

Job summary

VXI Global Solutions in Davao is seeking a Customer Service Advocate to address billing, coverage, and provider questions while following security protocols and using our knowledge management system to deliver accurate solutions.

You will document call details in the CRM, de-escalate upset customers, and strive to meet quality and efficiency targets. The role includes paid training, health benefits from Day 1, and opportunities for career growth within a leading healthcare provider.

Qualifications

• 6+ months of customer service experience required, preferably in a call center or healthcare setting.
• Strong English reading, speaking and comprehension for complex health-related discussions.
• Empathy, patience and the ability to calmly de-escalate upset callers.
• Ability to analyze situations and provide practical solutions.
• Comfort navigating multiple computer systems while talking with customers.
• Familiarity with performance targets and KPIs like quality and handle time.
• Active listening to paraphrase concerns and ensure clear resolution.
• Proactive, solution-oriented mindset to anticipate member needs.
• Professional and courteous demeanor in all interactions.

Responsibilities

• Answer Calls: Address billing, coverage, and provider questions.
• Ensure Compliance: Follow security and verification protocols.
• Use Resources: Leverage knowledge management system for accurate solutions.
• Document Thoroughly: Record all call details in the CRM.
• De-escalate Issues: Calmly handle upset callers and offer solutions.
• Meet Targets: Achieve or exceed quality and efficiency goals.

Skills

Customer service

English proficiency

Empathy

Critical thinking

Multitasking

KPIs

Active listening

Problem solving

Professional etiquette

Tools

CRM software

Job description

VXI Global Solutions in Davao is seeking a Customer Service Advocate to address billing, coverage, and provider questions while following security protocols and using our knowledge management system to deliver accurate solutions.

You will document call details in the CRM, de-escalate upset customers, and strive to meet quality and efficiency targets. The role includes paid training, health benefits from Day 1, and opportunities for career growth within a leading healthcare provider.