Healthcare Support & Benefits Advisor

Optum, a UnitedHealth Group Company; Davao City; On-site; PHP 268,000 - 402,000; Full time

Job summary

Optum, a UnitedHealth Group company, seeks a Customer Service representative in Davao City to address inquiries about benefits, eligibility, and claims. You will guide members to suitable plans and providers and assist in selecting the best options for care.

You will schedule appointments or connect customers with internal specialists, and deliver real-time resolutions with prompt, comprehensive follow-up to ensure a high-quality care experience for families, facilities, and health professionals.

Qualifications

• HS/SHS graduate required.
• Excellent communication skills.
• Ability to multi-task in a fast-paced environment.
• Willingness to work onsite in Davao and on shifting schedules.

Responsibilities

• Address customer inquiries and issues by identifying their needs, including questions about benefits, eligibility, and claims.
• Educate customers on consumer-driven health care topics to help them manage their health and well-being and assist in plan selection.
• Act on behalf of customers to assist with appointment scheduling or connect them with internal specialists when needed.
• Provide real-time resolutions or follow up comprehensively and promptly with members.
• Contribute to a high-quality care experience for members, families, facilities, and health professionals.

Skills

Customer service

Good communication

Multi-tasking

onsite in Davao

Education

HS/SHS graduate

Job description

Optum, a UnitedHealth Group company, seeks a Customer Service representative in Davao City to address inquiries about benefits, eligibility, and claims. You will guide members to suitable plans and providers and assist in selecting the best options for care.

You will schedule appointments or connect customers with internal specialists, and deliver real-time resolutions with prompt, comprehensive follow-up to ensure a high-quality care experience for families, facilities, and health professionals.