Onsite Healthcare CSR: Customer Support & Guidance

Optum, a UnitedHealth Group Company; Quezon City; Sur place; PHP 240 000 - 360 000; Plein temps

Résumé du poste

Optum, the health care technology and innovation company of UnitedHealth Group, is seeking applicants for on-site roles at UP Ayala Technohub, QC. The team focuses on resolving customer inquiries about benefits, eligibility, and claims while educating members on health care options.

Qualifications include any course graduate, or college undergrad with international BPO experience, plus strong communication and multi-tasking skills. Willingness to work on shifting schedules is required.

Qualifications

• Graduate of any course, with or without International BPO voice experience.
• College undergraduate with at least 6 months of International BPO voice experience.
• High school graduates are welcome to apply.
• Good communication skills.
• Ability to multi-task.
• Willingness to work onsite in UP Ayala Technohub, QC.
• Willingness to work on shifting schedules.

Responsabilités

• Address customer inquiries and issues by identifying their needs, including questions about benefits, eligibility, and claims.
• Educate customers on consumer-driven health care topics to help them manage their health and well-being.
• Assist in scheduling appointments or connecting customers with internal specialists when needed.
• Provide real-time resolutions or follow up comprehensively and promptly with members.
• Elevate customer care to ensure confidence in the care provided.

Connaissances

Good communication skills

Ability to multi-task

Willingness to work onsite in UP Ayala

Formation

High school graduate

College undergraduate with 6 months International BPO experience

Graduate of any course with/without International BPO experience

Description du poste

Optum, the health care technology and innovation company of UnitedHealth Group, is seeking applicants for on-site roles at UP Ayala Technohub, QC. The team focuses on resolving customer inquiries about benefits, eligibility, and claims while educating members on health care options.

Qualifications include any course graduate, or college undergrad with international BPO experience, plus strong communication and multi-tasking skills. Willingness to work on shifting schedules is required.