Head of Unit

Manulife Philippines; Quezon City; Hybrid; PHP 1,500,000 - 2,100,000; Full time

Job summary

Manulife Philippines seeks a Head of Unit based in Baguio City with hybrid work flexibility to lead a sales or service unit, set performance targets, and monitor results to align with business objectives.

The role includes coaching, mentoring, and developing team members, driving customer‑centric practices, and ensuring compliance with company policies and regulatory requirements. Collaboration with cross‑functional leaders is essential to improve processes and customer experience.

Qualifications

• Leadership and people management experience with coaching and performance management.
• Strong sales, business development, and customer relationship management capabilities in financial services.
• Analytical and strategic thinking with data interpretation and target setting.
• Excellent communication, presentation, and stakeholder management skills.
• Solid understanding of insurance, financial products, and regulatory requirements in the Philippines.
• Experience working in a hybrid environment with accountability and self‑management.
• Bachelor’s degree in Business, Finance, Management, or related field; advanced qualifications or certifications are a plus.
• Prior supervisory or managerial experience leading teams in banking, insurance, or financial services is highly beneficial.

Responsibilities

• Plan and execute sales or business development activities.
• Lead and manage a sales or service unit, set performance targets, and monitor results.
• Coach, mentor, and develop team members to strengthen capabilities.
• Drive customer-centric practices and ensure regulatory compliance.
• Prepare regular reports and collaborate with leaders to improve processes and customer experience.

Skills

Leadership

People management

Sales

Business development

Customer relationship management

Analytical thinking

Strategic thinking

Communication

Stakeholder management

Education

Bachelor’s degree in Business, Finance, Management

Job description

Company Description Manulife Financial Corporation is a leading international financial services provider headquartered in Toronto, Canada, operating as Manulife across Canada and Asia and primarily as John Hancock in the United States. The company offers financial advice, insurance, health solutions, and global wealth and asset management services to individuals, institutions, and retirement plan members worldwide. With more than 37,000 employees, over 106,000 agents, and thousands of distribution partners, Manulife serves over 37 million customers in 25 markets. Manulife is publicly traded on the Toronto, New York, Philippine, and Hong Kong stock exchanges, reflecting its strong global presence and stability. Applicants can learn more about Manulife’s offerings and international footprint at manulife.com.

Role Description The Head of Unit role is a full-time position based in Baguio City, with a hybrid work arrangement that allows some work-from-home flexibility. The Head of Unit will lead and manage a sales or service unit, set performance targets, and monitor results to ensure alignment with Manulife’s business objectives. This role includes coaching, mentoring, and developing team members, driving customer‑centric practices, and ensuring compliance with company policies and regulatory requirements. Day‑to‑day responsibilities involve planning and executing sales or business development activities, analyzing performance metrics, preparing regular reports, and collaborating with other leaders to improve processes and customer experience. The Head of Unit will also represent the unit in cross‑functional initiatives and support change management efforts to strengthen operational effectiveness.

Qualifications

• Leadership and people management skills, including experience in coaching, mentoring, and performance management.
• Strong sales, business development, and customer relationship management capabilities within financial services or a related industry.
• Analytical and strategic thinking skills, with the ability to interpret data, set targets, and implement action plans.
• Excellent communication, presentation, and stakeholder management skills for internal and external collaboration.
• Solid understanding of insurance, financial products, and regulatory requirements in the Philippines is an advantage.
• Proven ability to work effectively in a hybrid environment, demonstrating accountability and self‑management.
• Bachelor’s degree in Business, Finance, Management, or a related field; advanced qualifications or relevant certifications are a plus.
• Prior experience in a supervisory or managerial role leading teams in banking, insurance, or financial services is highly beneficial.