Unit Head - Hybrid Sales & Service Leader

Manulife Philippines; Quezon City; Hybrid; PHP 1,500,000 - 2,100,000; Full time

Job summary

Manulife Philippines seeks a Head of Unit based in Baguio City with hybrid work flexibility to lead a sales or service unit, set performance targets, and monitor results to align with business objectives.

The role includes coaching, mentoring, and developing team members, driving customer‑centric practices, and ensuring compliance with company policies and regulatory requirements. Collaboration with cross‑functional leaders is essential to improve processes and customer experience.

Qualifications

• Leadership and people management experience with coaching and performance management.
• Strong sales, business development, and customer relationship management capabilities in financial services.
• Analytical and strategic thinking with data interpretation and target setting.
• Excellent communication, presentation, and stakeholder management skills.
• Solid understanding of insurance, financial products, and regulatory requirements in the Philippines.
• Experience working in a hybrid environment with accountability and self‑management.
• Bachelor’s degree in Business, Finance, Management, or related field; advanced qualifications or certifications are a plus.
• Prior supervisory or managerial experience leading teams in banking, insurance, or financial services is highly beneficial.

Responsibilities

• Plan and execute sales or business development activities.
• Lead and manage a sales or service unit, set performance targets, and monitor results.
• Coach, mentor, and develop team members to strengthen capabilities.
• Drive customer-centric practices and ensure regulatory compliance.
• Prepare regular reports and collaborate with leaders to improve processes and customer experience.

Skills

Leadership

People management

Sales

Business development

Customer relationship management

Analytical thinking

Strategic thinking

Communication

Stakeholder management

Education

Bachelor’s degree in Business, Finance, Management

Job description

Manulife Philippines seeks a Head of Unit based in Baguio City with hybrid work flexibility to lead a sales or service unit, set performance targets, and monitor results to align with business objectives.

The role includes coaching, mentoring, and developing team members, driving customer‑centric practices, and ensuring compliance with company policies and regulatory requirements. Collaboration with cross‑functional leaders is essential to improve processes and customer experience.