Head of Unit

Manulife Philippines; Philippines; Hybrid; PHP 1,800,000 - 3,200,000; Full time

Job summary

Manulife Philippines is seeking a Head of Unit based in Baguio City with a hybrid work arrangement. You will lead a sales or service unit, set targets, coach the team, and drive customer-centric initiatives while ensuring compliance with regulations.

The role emphasizes strategic analysis, stakeholder management, and collaboration with leaders to enhance processes and the customer experience. Prior experience in financial services is highly beneficial.

Qualifications

• Leadership and people management experience in financial services.
• Strong sales and business development capabilities.
• Analytical and strategic thinking with data interpretation skills.
• Excellent communication and stakeholder management.
• Knowledge of insurance products and regulatory requirements in the Philippines.

Responsibilities

• Lead and manage a sales or service unit, set performance targets and monitor results.
• Coach, mentor and develop team members to improve customer experience.
• Drive customer-centric practices and ensure regulatory compliance.
• Plan and execute sales or business development activities and prepare reports.
• Represent the unit in cross-functional initiatives and support change management.

Skills

Leadership

People management

Sales

Business development

Customer relationships

Analytical thinking

Data interpretation

Target setting

Communication

Stakeholder mgmt

Insurance knowledge

Regulatory compliance

Hybrid work

Education

Bachelor's degree in Business/Finance/Management

Advanced qualifications or certifications

Job description

Company Description

Manulife Financial Corporation is a leading international financial services provider headquartered in Toronto, Canada, operating as Manulife across Canada and Asia and primarily as John Hancock in the United States. The company offers financial advice, insurance, health solutions, and global wealth and asset management services to individuals, institutions, and retirement plan members worldwide. With more than 37,000 employees, over 106,000 agents, and thousands of distribution partners, Manulife serves over 37 million customers in 25 markets. Manulife is publicly traded on the Toronto, New York, Philippine, and Hong Kong stock exchanges, reflecting its strong global presence and stability. Applicants can learn more about Manulife's offerings and international footprint at manulife.com.

Role Description

The Head of Unit role is a full-time position based in Baguio City, with a hybrid work arrangement that allows some work-from-home flexibility. The Head of Unit will lead and manage a sales or service unit, set performance targets, and monitor results to ensure alignment with Manulife's business objectives. This role includes coaching, mentoring, and developing team members, driving customer-centric practices, and ensuring compliance with company policies and regulatory requirements. Day-to-day responsibilities involve planning and executing sales or business development activities, analyzing performance metrics, preparing regular reports, and collaborating with other leaders to improve processes and customer experience. The Head of Unit will also represent the unit in cross-functional initiatives and support change management efforts to strengthen operational effectiveness.

Qualifications

• Leadership and people management skills, including experience in coaching, mentoring, and performance management.
• Strong sales, business development, and customer relationship management capabilities within financial services or a related industry.
• Analytical and strategic thinking skills, with the ability to interpret data, set targets, and implement action plans.
• Excellent communication, presentation, and stakeholder management skills for internal and external collaboration.
• Solid understanding of insurance, financial products, and regulatory requirements in the Philippines is an advantage.
• Proven ability to work effectively in a hybrid environment, demonstrating accountability and self-management.
• Bachelor's degree in Business, Finance, Management, or a related field; advanced qualifications or relevant certifications are a plus.
• Prior experience in a supervisory or managerial role leading teams in banking, insurance, or financial services is highly beneficial.