Head of Unit - Hybrid Sales & Service Leader

Manulife Philippines; Philippines; Hybrid; PHP 1,800,000 - 3,200,000; Full time

Job summary

Manulife Philippines is seeking a Head of Unit based in Baguio City with a hybrid work arrangement. You will lead a sales or service unit, set targets, coach the team, and drive customer-centric initiatives while ensuring compliance with regulations.

The role emphasizes strategic analysis, stakeholder management, and collaboration with leaders to enhance processes and the customer experience. Prior experience in financial services is highly beneficial.

Qualifications

• Leadership and people management experience in financial services.
• Strong sales and business development capabilities.
• Analytical and strategic thinking with data interpretation skills.
• Excellent communication and stakeholder management.
• Knowledge of insurance products and regulatory requirements in the Philippines.

Responsibilities

• Lead and manage a sales or service unit, set performance targets and monitor results.
• Coach, mentor and develop team members to improve customer experience.
• Drive customer-centric practices and ensure regulatory compliance.
• Plan and execute sales or business development activities and prepare reports.
• Represent the unit in cross-functional initiatives and support change management.

Skills

Leadership

People management

Sales

Business development

Customer relationships

Analytical thinking

Data interpretation

Target setting

Communication

Stakeholder mgmt

Insurance knowledge

Regulatory compliance

Hybrid work

Education

Bachelor's degree in Business/Finance/Management

Advanced qualifications or certifications

Job description

Manulife Philippines is seeking a Head of Unit based in Baguio City with a hybrid work arrangement. You will lead a sales or service unit, set targets, coach the team, and drive customer-centric initiatives while ensuring compliance with regulations.

The role emphasizes strategic analysis, stakeholder management, and collaboration with leaders to enhance processes and the customer experience. Prior experience in financial services is highly beneficial.