Guest Services Lead & Front Desk Supervisor

La Villa Amor Holdings Corporation; Tupi; On-site; PHP 180,000 - 240,000; Full time

Job summary

La Villa Amor Holdings Corporation in the Philippines is seeking a Front Office Attendant/Supervisor to lead courteous, speedy guest services and coordinate reception and administrative operations. The role guides staff to uphold company standards, trains receptionists, and prepares staff work schedules to ensure smooth daily operations while maintaining a safe, sanitation-compliant environment.

You will collaborate with teams to review guest feedback and implement improvements while ensuring

Qualifications

• Strong guest service and communication skills.
• Excellent organisation and time management skills, with the ability to coordinate schedules and administrative tasks.
• Ability to train, guide, and work collaboratively with reception and support staff.
• Professional, courteous, and dependable approach to workplace responsibilities.
• Commitment to safety, sanitation, security, company policies, and service standards.
• With Front Office Attendant or Front Office Supervisor Experience

Responsibilities

• Ensure staff treat guests courteously and deliver a consistently positive guest experience.
• Oversee guest services and administrative duties to ensure they are completed speedily and efficiently.
• Train and guide receptionists in service procedures and workplace expectations.
• Prepare staff work schedules to support smooth daily operations.
• Compile guest and operational feedback reports for review and improvement.
• Complete assigned tasks and support coworkers in completing their responsibilities.
• Adhere to SOLID Core Values, healthy working environment practices, security and safety guidelines, sanitation regulations, and company policies and standards.

Skills

Guest service

Communication skills

Organisational skills

Staff training

Team coordination

Front Office experience

Job description

La Villa Amor Holdings Corporation in the Philippines is seeking a Front Office Attendant/Supervisor to lead courteous, speedy guest services and coordinate reception and administrative operations. The role guides staff to uphold company standards, trains receptionists, and prepares staff work schedules to ensure smooth daily operations while maintaining a safe, sanitation-compliant environment.

You will collaborate with teams to review guest feedback and implement improvements while ensuring