Guest Experience Leader - Front Office Assistant Manager

IHG Hotels & Resorts; Batangas City; Sur place; PHP 670 000 - 1 004 000; Plein temps

Avantages offerts par ce poste

Uniform

Room discounts

Training

Résumé du poste

IHG Hotels & Resorts is seeking an Assistant Front Office Manager in the Philippines to oversee daily Front Desk operations, concierge services and guest experience. You will lead a team, ensure smooth registrations, check-ins and check-outs, and coordinate with other departments to meet guest expectations.

Responsibilities include staff scheduling, upselling opportunities, and maintaining financial controls.

Qualifications

• Bachelor's degree in hotel management or related field.
• Minimum 3-5 years of Front Office/Guest Service experience with supervisory or management responsibilities.
• Experience with front desk systems and guest relations, service recovery and team leadership.

Responsabilités

• Oversee daily Front Desk operations, check-in/check-out, reservations and cashiering.
• Lead Concierge operations and ensure personalized guest service.
• Drive guest experience, monitor feedback and resolve issues.
• Schedule staff, deploy resources and ensure proper staffing at peak times.
• Coordinate with Housekeeping, Engineering and Sales to meet guest needs.
• Maintain cash handling and financial controls and prepare daily reports.

Connaissances

Front Desk Ops

Guest relations

Team leadership

Upselling

Formation

Bachelor's degree in Hotel Management or related field

Outils

Opera PMS

Description du poste

IHG Hotels & Resorts is seeking an Assistant Front Office Manager in the Philippines to oversee daily Front Desk operations, concierge services and guest experience. You will lead a team, ensure smooth registrations, check-ins and check-outs, and coordinate with other departments to meet guest expectations.

Responsibilities include staff scheduling, upselling opportunities, and maintaining financial controls.