Guest Services Front Office Supervisor

DoubleDragon Properties Corp.; Davao City; On-site; PHP 240,000 - 360,000; Full time

Job summary

DoubleDragon Properties Corp. in the Philippines is seeking a Front Office Supervisor to oversee hotel front office operations and support the Duty Manager.

The role requires supervising front desk staff, ensuring service quality, and coordinating shift schedules. The ideal candidate holds a BS in Hotel and Restaurant Management or related field, with at least 3 years as a Front Office Associate and 1 year in a supervisory role, and hands-on experience with the OPERA system.

Qualifications

• Graduate of BS Hotel and Restaurant Management or any related course
• Minimum of 3 years experience as Front Office Associate and 1-year experience in a supervisory role
• Experienced in OPERA system
• Excellent oral communication skills
• Customer-service oriented

Responsibilities

• Provide Front Desk Staff with necessary training and support as directed by management
• Resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation
• Supervise and monitor activities of all Front Desk staff and Concierge making sure they adhere to the Hotel's standards of excellence and to the Hotel's policies and procedures outlined in the employee handbook
• Strictly monitors the grooming of Front Desk staff and Concierge at all times
• Be able to work various shifts, weekends, and holidays; be flexible with scheduling and assisting Front Desk staff and Concierge with scheduling conflicts whenever possible; be on time for scheduled Shifts
• Greet, check-in, and check out guests; handle walk-ins, stay-overs, and room changes

Skills

Excellent oral communication skills

Customer-service oriented

Leadership / supervisory

Education

BS Hotel and Restaurant Management

Tools

OPERA system

Job description

DoubleDragon Properties Corp. in the Philippines is seeking a Front Office Supervisor to oversee hotel front office operations and support the Duty Manager.

The role requires supervising front desk staff, ensuring service quality, and coordinating shift schedules. The ideal candidate holds a BS in Hotel and Restaurant Management or related field, with at least 3 years as a Front Office Associate and 1 year in a supervisory role, and hands-on experience with the OPERA system.