Front Office Supervisor

Princesa Garden Island Resort and Spa; Palawan; On-site; PHP 279,000 - 446,400; Full time

Benefits offered by this job

Annual Appraisal

Employee of the Month Award

Health Insurance

Job Training

Job summary

A premier resort in the Philippines is seeking a detail-oriented Front Desk Supervisor to enhance guest experiences. The ideal candidate will lead the front desk team, ensuring smooth operations including check-ins and guest inquiries. A strong background in hotel operations and exceptional customer service skills are essential. Responsibilities also include supervising staff and maintaining high service standards. The position offers health insurance and professional development opportunities.

Qualifications

• Previous experience in hotel front desk operations, with supervisory or leadership roles.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.

Responsibilities

• Supervise and lead the front desk team, providing guidance, training, and support.
• Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries.
• Handle guest inquiries, requests, and complaints in a timely and efficient manner.

Skills

Customer Relationship Management Services

Customer Service Communication Skills

Interpersonal Skills

Education

Bachelor’s degree in Hospitality Management or a related field

Job description

Front Desk Supervisor

We are seeking a detail-oriented and customer-focused Front Desk Supervisor to join our team. As a Front Desk Supervisor, you will play a pivotal role in ensuring a smooth and positive guest experience.

The ideal candidate should have strong leadership skills, exceptional organizational abilities, and a commitment to delivering excellent customer service.

Responsibilities

• Previous experience in hotel front desk operations, with supervisory or leadership roles
• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills
• Knowledge of hotel reservation systems and point-of-sale software
• Ability to work in a fast-paced environment and adapt to changing priorities
• Familiarity with hotel policies, procedures, and industry standards
• High level of integrity and professionalism
• Ability to handle guest issues with diplomacy and resolution
• Flexibility to work evenings, weekends, and holidays as needed
• Bachelor’s degree in Hospitality Management or a related field is a plus
• Supervise and lead the front desk team, providing guidance, training, and support
• Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries
• Ensure a welcoming and professional atmosphere for guests by maintaining a neat and organized front desk area
• Collaborate with housekeeping, maintenance, and other departments to address guest needs and concerns
• Handle guest inquiries, requests, and complaints in a timely and efficient manner
• Monitor and ensure accurate billing for guest reservations and services
• Assist in the recruitment, training, and development of front desk staff
• Conduct regular performance reviews for front desk team members
• Implement and enforce hotel policies and procedures to maintain a high standard of service
• Contribute to a positive and collaborative team environment

Qualifications

• Graduate of any four (4) year course
• Strong personality
• Good team leader
• Customer Relationship Management Services
• Customer Service Communication Skills
• Interpersonal Skills

Benefits

Employee Recognition and Rewards

• Annual Appraisal
• Employee of the Month Award
• Employee Recognition Program
• Incentives

Insurance Health & Wellness

• Health Insurance
• HMO

Professional Development

• Employee Assistance Program
• Job Training

Maternity & Paternity Leave

Provided by employer as per policy.

HR Officer, Princesa Garden Island Resort and Spa