Hostel Operations & Guest Experience Manager

Virgin Beach Resort Laiya; Metro Manila; On-site; PHP 360,000 - 480,000; Full time

Job summary

Virgin Beach Resort Laiya in the Philippines seeks a hands-on Operations & Guest Services Leader to oversee front desk, housekeeping, admin and maintenance, ensuring a clean, safe and friendly environment for guests.

You will manage reservations, check-ins/outs and guest communications, train hostel staff and volunteers, organize events, monitor OTA listings and respond to reviews, while maintaining budgets and inventory to support a seamless guest experience.

Responsibilities

• Supervise the front desk, housekeeping, admin and maintenance operations.
• Ensure a clean, safe, and friendly environment for all guests.
• Handle reservations, check-ins, check-outs, and guest communications (online and in-person).
• Resolve guest issues and complaints with a positive, solutions-oriented approach.
• Train and manage hostel staff, including volunteers and interns.
• Schedule staff shifts as needed.
• Foster a positive, team-oriented culture with a focus on service and efficiency.
• Organize and promote events, tours, and activities to enhance the guest experience.
• Build a welcoming community atmosphere for travelers from around the world.
• Collaborate with local vendors and tourism operators for partnerships.
• Maintain hostel listings on OTA platforms (e.g., Hostelworld, Agoda and other partners).
• Monitor online reviews and respond professionally to guest feedback.
• Collaborate on social media, promotions, and brand presence with marketing team (if applicable).
• Monitor and manage hostel budgets, expenses, and revenue.
• Track and order inventory for housekeeping and general supplies.
• Ensure accurate records of occupancy, guest feedback, and revenue performance.
• Ensure all safety, hygiene, and fire regulations are followed.
• Train staff on emergency procedures and hostel policies.
• Maintain hostel licenses and necessary government documentation.fad

Job description

Virgin Beach Resort Laiya in the Philippines seeks a hands-on Operations & Guest Services Leader to oversee front desk, housekeeping, admin and maintenance, ensuring a clean, safe and friendly environment for guests.

You will manage reservations, check-ins/outs and guest communications, train hostel staff and volunteers, organize events, monitor OTA listings and respond to reviews, while maintaining budgets and inventory to support a seamless guest experience.