Front Office Team Leader — Guest Experience & Operations

Primer Group of Companies; Silang; On-site; PHP 268,000 - 357,000; Full time

Job summary

Primer Group of Companies seeks a Front Office Supervisor to oversee daily Front Office operations, ensuring efficient, guest-centered service and adherence to hotel protocols.

The role coordinates with the Operations Supervisor and teams across Housekeeping, Gardeners, and Pool Attendants to maintain smooth hotel operations and uphold service standards in Cavite, Philippines. Supervisory experience is preferred; flexibility to work shifts is required.

Qualifications

• Bachelor’s degree in Hospitality, Business Administration, or related field (preferred).
• At least 2 years of experience in Front Office or hotel operations, with supervisory experience an advantage.
• Strong leadership, communication, and problem-solving skills.
• Ability to coordinate effectively with multiple departments and handle operational demands.
• Proficient in hotel management systems and MS Office applications.
• Willing to work on shifts, weekends, and holidays as needed.

Responsibilities

• Lead and supervise Front Office staff to ensure guest service and adherence to hotel protocols.
• Oversee check-in and check-out processes, guest inquiries, reservations, and complaints.
• Ensure accurate handling of payments, room assignments, and guest records.
• Monitor lobby operations and maintain a clean, welcoming environment.
• Train and guide new Front Office Associates on procedures and service standards.
• Ensure compliance with emergency procedures and conduct periodic briefings with staff.
• Monitor guest feedback and address service gaps proactively.
• Oversee inventory of front office supplies and cash handling.

Skills

Leadership

Communication

Problem-solving

Team coordination

MS Office

Education

Bachelor's degree in Hospitality/Business Admin

Tools

Hotel PMS

Job description

Primer Group of Companies seeks a Front Office Supervisor to oversee daily Front Office operations, ensuring efficient, guest-centered service and adherence to hotel protocols.

The role coordinates with the Operations Supervisor and teams across Housekeeping, Gardeners, and Pool Attendants to maintain smooth hotel operations and uphold service standards in Cavite, Philippines. Supervisory experience is preferred; flexibility to work shifts is required.