Guest Services Center Lead — Elevate Guest Experience

LaVie; Manila; On-site; PHP 391,000 - 614,000; Full time

Job summary

LaVie invites applications for a Guest Services Center Supervisor to lead front office operations, manage reservations, check-in/check-out, and ensure outstanding guest satisfaction in a fast-paced hospitality setting.

You will coach a team of guest services representatives, collaborate with departments, resolve guest concerns, analyze feedback, and help shape guest services policies to align with the company’s strategic goals in the Manila region.

Qualifications

• 3+ years in a supervisory role within hospitality or customer service

Responsibilities

• Oversee daily operations of the Guest Services Center, including check-in/check-out, reservations, and general inquiries
• Lead and motivate a team of guest services representatives through coaching, training, and performance feedback
• Collaborate with other departments to ensure seamless coordination and an outstanding guest experience
• Resolve guest complaints and concerns professionally and promptly
• Monitor and analyze guest feedback to identify opportunities for improvement
• Assist in developing and implementing guest services policies and procedures
• Contribute to the strategic goals and objectives of the hospitality division

Skills

Team leadership

Communication skills

Guest management systems

Tools

Guest management systems

Job description

LaVie invites applications for a Guest Services Center Supervisor to lead front office operations, manage reservations, check-in/check-out, and ensure outstanding guest satisfaction in a fast-paced hospitality setting.

You will coach a team of guest services representatives, collaborate with departments, resolve guest concerns, analyze feedback, and help shape guest services policies to align with the company’s strategic goals in the Manila region.