Guest Services Lead - Front Desk & Guest Experience

SWISSOTEL; Mabalacat; On-site; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Employee discount card

Room and F&B discounts

Free meals

Free shuttle

Free uniform

Monthly service charge

Life and accident insurance

HMO

Job summary

Swissôtel Clark in Clark Freeport Zone, Philippines, seeks a Guest Services Supervisor to oversee daily front-of-house operations, lead the Guest Services/Front Desk team, and ensure exceptional guest experiences.

The role emphasizes maintaining service standards, resolving escalated concerns, and ensuring smooth guest touchpoints across the hotel, with benefits including discount rates, free meals, shuttle, uniform, and insurance.

Qualifications

• Previous pre-opening and Accor experience is an advantage.
• Excellent communication and customer service skills
• Strong proven leadership qualities and management skills
• Ability to maintain high service levels under pressure.

Responsibilities

• Oversee daily front-of-house operations and uphold service standards.
• Lead the Guest Services/Front Desk team and resolve escalated concerns.
• Ensure smooth operations across all guest touchpoints.

Skills

Pre-opening exp

Customer service

Leadership

Pressure handling

Job description

Swissôtel Clark in Clark Freeport Zone, Philippines, seeks a Guest Services Supervisor to oversee daily front-of-house operations, lead the Guest Services/Front Desk team, and ensure exceptional guest experiences.

The role emphasizes maintaining service standards, resolving escalated concerns, and ensuring smooth guest touchpoints across the hotel, with benefits including discount rates, free meals, shuttle, uniform, and insurance.