Guest Services Specialist – Front Desk Excellence

Accor Hotels; Mabalacat; Hybride; PHP 223 000 - 335 000; Plein temps

Avantages offerts par ce poste

Discounted hotel rates

Life and accident insurance

HMO

Free meals

Free shuttle

Uniform provided

Company discounts on room rates & F&B

Employee benefit card

Résumé du poste

Swissôtel Clark in Clark Freeport Zone, Pampanga, Philippines, invites applications for a Guest Services Agent. You will deliver warm, efficient, and personalized service across the guest journey, from arrival to departure, while upholding Accor service standards.

You will support daily Front Office operations, ensuring guest satisfaction and coordinating with other departments to maintain smooth hotel flows and a memorable stay.

Qualifications

• Diploma or equivalent qualification.
• Certification in Tourism Management is an advantage.
• 1–2 years of Front Office experience.
• Strong English communication skills; other languages a plus.
• Proficient in MS Office and basic Opera PMS.
• Professional and guest-facing demeanor.

Responsabilités

• Deliver warm, efficient, and personalized service across the guest journey.
• Support daily Front Office operations and guest satisfaction.
• Communicate effectively with other hotel departments.

Connaissances

English communication

Guest engagement

Teamwork

Under pressure

Cultural awareness

Formation

Diploma or equivalent

Outils

MS Office

Opera PMS

Description du poste

Swissôtel Clark in Clark Freeport Zone, Pampanga, Philippines, invites applications for a Guest Services Agent. You will deliver warm, efficient, and personalized service across the guest journey, from arrival to departure, while upholding Accor service standards.

You will support daily Front Office operations, ensuring guest satisfaction and coordinating with other departments to maintain smooth hotel flows and a memorable stay.