Front Desk Lead: Elevate Guest Experience

Accor; Mabalacat; On-site; PHP 30,000 - 55,000; Full time

Benefits offered by this job

Hotel staff discount

Discounted room rates

Free meals

Free shuttle

Uniform provided

Life insurance

HMO benefit

Job summary

Swissôtel Clark in Clark Freeport Zone, Pampanga, seeks a Guest Services Supervisor to lead the front desk team and ensure exceptional guest experiences across all touchpoints. You will provide leadership, resolve escalated concerns, and maintain service standards for smooth operations.

Ideal candidates bring pre-opening or Accor experience, outstanding communication, and strong leadership abilities to uphold high service levels under pressure in a busy hospitality setting.

Qualifications

• Excellent communication and customer service skills
• Strong proven leadership qualities and management skills
• Ability to maintain high service levels under pressure.

Responsibilities

• The Guest Services Supervisor oversees daily front-of-house operations to ensure exceptional guest experiences.
• Provides leadership to the Guest Services/Front Desk team, resolves escalated concerns, maintains service standards, and ensures smooth and efficient operations at all guest touchpoints.

Skills

Leadership

Customer service

Communication

Under pressure

Job description

Company Description

From the heart of Clark Freeport Zone, the bustling centre of economic and tourism development in Central Luzon, rises Swissôtel Clark, a beacon of Swiss vitality and sustainability. With no fewer than 22 storeys, it’s the tallest building of its kind in the area. Part of the Hann Casino Resort complex, our non-smoking hotel provides easy access to all the dining, shopping and entertainment opportunities of Clark, Pampanga, while also acting as a haven of tranquility in the middle of it all.

Job Description

The Guest Services Supervisor oversees daily front-of-house operations to ensure exceptional guest experiences. This role supports the Guest Services/Front Desk team by providing leadership, resolving escalated concerns, maintaining service standards, and ensuring smooth and efficient operations at all guest touchpoints.

Qualifications

Your experience and skills include;

• Previous pre-opening and Accor experience is an advantage.
• Excellent communication and customer service skills
• Strong proven leadership qualities and management skills
• Ability to maintain high service levels under pressure.

What is in it for you;

• Employee benefit card offering discounted rates in Accor Hotels worldwide
• Competitive compensation package
• Company discounts in room rates and F&B outlets
• Free meal, free shuttle, free uniform
• Monthly service charge from the hotel
• Life and accident insurance and HMO benefit

Additional Information

What is in it for you;

• Competitive compensation package
• Company discounts in room rates and F&B outlets
• Free meal, free shuttle, free uniform
• Life and accident insurance and HMO benefit