Front Desk Lead: Elevate Guest Experience

Accor Hotels; Mabalacat; On-site; PHP 30,000 - 55,000; Full time

Benefits offered by this job

Hotel staff discount

Discounted room rates

Free meals

Free shuttle

Uniform provided

Life insurance

HMO benefit

Job summary

Swissôtel Clark in Clark Freeport Zone, Pampanga, seeks a Guest Services Supervisor to lead the front desk team and ensure exceptional guest experiences across all touchpoints. You will provide leadership, resolve escalated concerns, and maintain service standards for smooth operations.

Ideal candidates bring pre-opening or Accor experience, outstanding communication, and strong leadership abilities to uphold high service levels under pressure in a busy hospitality setting.

Qualifications

• Excellent communication and customer service skills
• Strong proven leadership qualities and management skills
• Ability to maintain high service levels under pressure.

Responsibilities

• The Guest Services Supervisor oversees daily front-of-house operations to ensure exceptional guest experiences.
• Provides leadership to the Guest Services/Front Desk team, resolves escalated concerns, maintains service standards, and ensures smooth and efficient operations at all guest touchpoints.

Skills

Leadership

Customer service

Communication

Under pressure

Job description

Swissôtel Clark in Clark Freeport Zone, Pampanga, seeks a Guest Services Supervisor to lead the front desk team and ensure exceptional guest experiences across all touchpoints. You will provide leadership, resolve escalated concerns, and maintain service standards for smooth operations.

Ideal candidates bring pre-opening or Accor experience, outstanding communication, and strong leadership abilities to uphold high service levels under pressure in a busy hospitality setting.