Guest Experience Supervisor – Front Desk Leader

Swissôtel Hotels & Resorts; Philippines; On-site; PHP 320,000 - 520,000; Full time

Benefits offered by this job

Discounted rates for Accor hotels

Competitive pay package

Room and F&B discounts

Job summary

Swissôtel Clark is seeking a Guest Services Supervisor to oversee daily front-of-house operations and ensure exceptional guest experiences in a busy hotel environment. You will lead the Guest Services/Front Desk team, resolve escalated concerns, and maintain high service standards across all guest touchpoints.

The role emphasizes leadership, strong communication, and the ability to stay composed under pressure while delivering a seamless guest journey.

Qualifications

• Previous pre-opening and Accor experience is an advantage.
• Excellent communication and customer service skills
• Strong proven leadership qualities and management skills
• Ability to maintain high service levels under pressure.

Responsibilities

• Oversee daily front-of-house operations to ensure exceptional guest experiences.
• Provide leadership to the Guest Services/Front Desk team and resolve escalated concerns.
• Maintain service standards across all guest touchpoints.
• Ensure smooth and efficient operations at all guest interactions.

Skills

Communication

Customer service

Leadership

Pressure handling

Job description

Swissôtel Clark is seeking a Guest Services Supervisor to oversee daily front-of-house operations and ensure exceptional guest experiences in a busy hotel environment. You will lead the Guest Services/Front Desk team, resolve escalated concerns, and maintain high service standards across all guest touchpoints.

The role emphasizes leadership, strong communication, and the ability to stay composed under pressure while delivering a seamless guest journey.