Guest Services Agent

SWISSOTEL; Mabalacat; Presencial; PHP 279.000 - 469.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounted hotel rates

Competitive compensation

Staff discounts in F&B

Free meals and shuttle service

Life and accident insurance and HMO

Descripción de la vacante

Swissôtel Clark, located in Clark Freeport Zone, Pampanga, Philippines, seeks a Guest Services Agent to deliver warm, personalized service across the guest journey while upholding Swissôtel and Accor standards. You will support daily Front Office operations and collaborate with other departments to ensure guest satisfaction.

The role requires strong English communication, a professional demeanor, and the ability to work under pressure.

Formación

• Knowledge of tourism or hospitality operations is an asset.
• Excellent English communication skills; other languages beneficial.
• Proficiency in MS Office; basic Opera PMS knowledge is a plus.
• Professional demeanor with guest-facing confidence.

Responsabilidades

• Deliver warm, efficient, and personalized service throughout the guest journey (arrival, stay, departure).
• Ensure accuracy in Front Office procedures and uphold Swissôtel and Accor service standards.
• Support daily Front Office operations, contribute to guest satisfaction, and communicate effectively with other departments.

Descripción del empleo

From the heart of Clark Freeport Zone, the bustling centre of economic and tourism development in Central Luzon, rises Swissôtel Clark, a beacon of Swiss vitality and sustainability. With no fewer than 22 storeys, it’s the tallest building of its kind in the area. Part of the Hann Casino Resort complex, our non-smoking hotel provides easy access to all the dining, shopping and entertainment opportunities of Clark, Pampanga, while also acting as a haven of tranquility in the middle of it all.

Job Description

This position is responsible for delivering warm, efficient, and personalized service
throughout the guest journey- arrival, stay, and departure- ensuring accuracy in Front
Office procedures and upholding Swissôtel and Accor service standards. The Guest Services
Agent supports daily Front Office operations, contributes to guest satisfaction, and maintains
effective communication with other departments.

Qualifications

Knowledge and Experience

• Additional certification(s) in Tourism Management an advantage.
• Minimum 1-2 years of similar Front Office experience.
• Strong English communication skills; additional languages an advantage.
• Working knowledge of MS Office applications and basic Opera PMS proficiency.
• High level of professionalism and guest-facing confidence.
• Strong interpersonal and guest-engagement skills.
• Service-oriented with attention to detail and initiative.
• Able to work well under pressure.
• Team player and contributor to a positive work environment.
• Calm, courteous, and guest-focused at all times.
• Culturally aware and adaptable.
• Demonstrates Accor capability framework:

• o I act with an open mindset.
• o I actively support a good team spirit.
• o I actively contribute to a positive guest experience.
• o I consistently deliver excellence

Additional Information

What is in it for you;

• Employee benefit card offering discounted rates in Accor Hotels worldwide
• Competitive compensation package
• Company discounts in room rates and F&B outlets
• Free meal, free shuttle, free uniform
• Life and accident insurance and HMO benefit